User IPs Not Showing Up in Logs

  • Resolved susansoaps

    (@susansoaps)


    3 years, 1 month ago

    I have recently had a HUGE spike in traffic to my site to the my-account-add-payment-type page from the British Virgin Islands (according to Google Analytics). I ran a spam check on users on my site and turned up 6 users who are all but one showing an address in the BVI. I want to report them as spam with suspicious activity — we don’t ship outside the US — but when checking my Clean Talk logs neither their IP address or country is showing up. Why is that? Should I just report the IP as suspicious without logging in?

    Please advise.

    Susan

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