Unable to Add Products to Manual Order

  • Resolved GeminiRedCraft

    (@geminiredcraft)


    3 years, 4 months ago

    I often enter manual orders for items that I sell outside of the website so that I can track everything in one place. In the past week it will not allow me to add a manual order unless I first save the pending payment order and then edit it to add products and update the order to save everytyhing. Previously as soon as I started to create the order the option was there to Add Products. I am on version 5.7.1 and have been using it since that update came out. I have not yet updated to 5.8.0 because I prefer to wait for the .1 to make sure the kinks are worked out.

    I looked through previous threads and found old issues (2+ years old) about adding products, but it seems unrelated to my issue and was marked as resolved.

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  • Mirko P.

    (@rainfallnixfig)

    Hi @geminiredcraft,

    I’ve tested this and was not able to replicate what you’re describing. As soon as I click on “Add Order” in WooCommerce > Orders and then on Add item(s) > Add product(s) a pop-up to search for the product appears. Once I add the product it immediately appears under “Item” as you can see here https://snipboard.io/cdZAON.jpg.

    Did you try to deactivate all other plugins other than WooCommerce and change the theme to Storefront, and see if that helps?

    Keep us posted on this!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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