Slide window on mobile

  • Resolved batalenkov

    (@batalenkov)


    3 years, 5 months ago

    Good afternoon.
    Created a popup with text and contact form. It works fine on a computer. on the mobile it opens, but when I click on any of the form fields (for example “name”), the keyboard pops up and the window itself moves to the very top and it turns out that I do not see the field I clicked on, it is somewhere at the top. it turns out that the phone’s keyboard shifts the entire window.
    I tried all the settings, changed contact forms from different plugins, but I can’t get rid of the problem. Thanks for any advice.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter batalenkov

    (@batalenkov)

    This issue is on several sites of my clients.

    Maria T

    (@mariatogonon)

    Hello @batalenkov – thank you for writing in and apologies for any inconvenience this has caused.

    I viewed your site using my actual mobile device (an iPhone XR) and it seems to display properly on my end. Watch this screen recording please: https://share.getcloudapp.com/4guPAXAl

    If this is not the case from your end, could you send us a screenshot or screencast of what exactly is happening from your end? But before that, I would suggest escalate this issue directly to our HelpScout support desk as we might need further website details to be able to assist you further with this. Check this link: https://wppteopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

    Thread Starter batalenkov

    (@batalenkov)

    Good afternoon. Thanks for the quick response.
    Here is a video of how the window behaves on android, this is how it happens on 3 of my sites

    https://disk.yandex.ru/i/C9uO7RJfprrJLQ

    Maria T

    (@mariatogonon)

    Hi @batalenkov – apologies for any delays.

    I’ve watched the video link that you have provided and I now see what you are referring to. Now, since we cannot replicate the issue on our end (like what I’ve shown you from my screen recording) then please could you try to Disable your mobile devices’ keyboard AutoFill or Auto Complete to see if that somehow solves the problem that you are experiencing from your end? I would suggest checking out the guidelines from this article about Turn off Auto Complete on Android, iOS and Windows Phone

    Hope that helps.

Viewing 4 replies - 1 through 4 (of 4 total)
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