issue with order

  • Resolved protest345

    (@protest345)


    3 years, 5 months ago

    Customer placed an order and the order completed. A critical error showed up in the back-end dashboard where the woo-commerce widgets are listed. When we deleted this order, this error vanished. We recreated the order with same details and product to check if the error arises again. But the prior error showed, when the actual order was done , did not show up when we recreated the same order for checking. What could be the reason for this error ? And also would like to know if this error would come up again.

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  • Mirko P.

    (@rainfallnixfig)

    Hello @protest345,

    Kindly provide us with a full-screen uncropped screenshot. This will help us understand the issue better, and we can provide you with further guidance. Feel free to remove any sensitive information that you don’t want to be shared publicly. You could use a tool like snipboard.io for easily sharing screenshots on this thread.

    Also, we’d want to take a look at your System Status and any fatal error logs (if available). You will find your System Status Report in WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. For error logs check out how to Finding PHP Error Logs in WooCommerce.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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