Order confirmation email contents not split correctly

  • Resolved cibus

    (@cibus)


    3 years, 4 months ago

    Hello!
    I really like what the plugin is doing, but one part just refuses to work correctly.

    It does split the order correctly putting my “inclusive”-products into a new order and deleting them from the parent.

    But in the confirmation emails to the customer & admin it sends one order mail containing the split products and one order mail containing all the products, rather than just the ones remaining in the order after the split.

    Basically when ordering products “A” and products “B” at the same time, the orders get split correctly into “order A” and “order B” (when checking the backend). But the emails get sent saying “order A” contains products “AB” and “order B” contains products “B”… if that makes sense.

    I’ve tried disabling all other plugins except for Woocommerce but that didn’t change anything. I’ve also tried basically every checkbox combination available on the Emails Settings page.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @cibus thank you so much for the appreciation. Kindly check the emails tab to disable the parent email. By disabling the parent email, customer will receive only splitted/child order emails. I hope this will help. We really like to hear from you again because you are helping us in improving this feature.

    Thread Starter cibus

    (@cibus)

    Thanks for the fast answer, but I already have “Do not send parent order email to anyone (If order splitted, normal order will get emails)” checked and I get the exact same emails with it checked as unchecked.

    These are my plugin settings:

    wc_os_general_settings:
    wc_os_display_child_number : You will receive [NUMBER_OF_CHILD_ORDERS] packages.
    wc_os_limit_alphabets :
    wc_os_auto_clone_status :
    wc_os_customer_permission_text : Confirm to split your order?
    wc_os_auto_forced : 1
    wc_os_remove_fees_from_child : 1
    wc_os_remove_price_from_child : 1
    _extra : 1
    wc_os_effect_parent : 1
    wc_os_parent_order_email : 1
    wc_os_settings:
    wc_os_ie : inclusive
    wc_os_qty_split_option : default
    io_options:
    default_stock_status :
    in_stock_status :
    in_stock_heading :
    out_stock_status :
    out_stock_heading :
    out_stock_automation : no
    out_stock_amount : yes
    wc_os_products:
    groups:
    a:
    0 : 1983
    1 : 1943
    2 : 1981
    inclusive:
    0 : 1943
    1 : 1981
    2 : 0
    wc_os_group_statuses:
    wc_os_cats:
    split_ratio :
    wc_os_additional:
    0 : split-refresh
    1 : order-refresh
    split_status_lock :
    2 : removal
    3 : 0
    wc_os_all_products :
    wc_os_child_email:
    smtp:
    host :
    username :
    password :
    port :
    wc_os_vendor_role_selection :
    wc_os_all_user_with_role :`

    @cibus thanks for providing your settings, let me try to recreate your scenario on our end. Then we can proceed further.

    @cibus we could not reproduce your scenario. Please reach us through our demo site so, we can reproduce the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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