Problem shipping rates

  • Resolved stevert

    (@stevert)


    3 years, 5 months ago

    Hi there,

    I have a problem with Woocommerce calculating wrong shipping costs.

    I have products with 10% tax and products with 20% tax rate. But I always need 5 Euro shipping cost inc. tax (regardless the tax rate), so I tried using shipping rates to create a shipping rate and enter a different shipping specifically for the products with the reduced tax rate like so:

    Image

    So the shipping incl. of tax should always be 5 Euro, regardless of which and how many products are in the cart. But it is not working. When I have ONLY standard OR reduced tax rate items in the cart, the price of the shipping is correct – 5 Euro. But if both, products with standard rate and products with reduced rate are in the cart, the shipping is 5,46 Euro, even though in the shipping rate options I have set “Per order: Charge shipping for the most expensive shipping class” (see my screenshot above). What am I doing wrong?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @stevert,

    I’d like to get a look at a few things from your site to try and understand what may be happening.

    First, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Second, do you see this issue occur regardless of the location being shipped to, or is it only specific locations where this is occurring?

    Please let us know and we’ll be happy to assist further.

    Thread Starter stevert

    (@stevert)

    @snaacks Thank you so much for your help!
    Here is the status.


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    ### Status report information ###

    Generated at: 2021-10-01 18:42:41 +02:00

    Yes, the issue is regardless of location being shipped to.

    Plugin Support Brad P. a11n

    (@snaacks)

    hi @stevert

    Thanks for providing that and apologies for the delay.

    I’d like to try and recreate this issue and will need to gather some information to do so.

    Because some of the details, such as shipping addresses, contain personal information please open a ticket with us at https://woocommerce.com/my-account/create-a-ticket/ and reference this post when doing so.

    Thread Starter stevert

    (@stevert)

    @snaacks I tried to register an account and also verified my email, but still I am not able to open a support ticket because the error message “please verify your email address” is shown…

    Thread Starter stevert

    (@stevert)

    @snaacks now it worked, I guess it took some time to approve the email. So the support ticket has been created!

    Plugin Support Brad P. a11n

    (@snaacks)

    @stevert I’m glad to see it worked and you were able to get verified!

    We’ll pick up the ticket there to request that information, I’ll go ahead and mark this thread as closed for now.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem shipping rates’ is closed to new replies.