Merchant center

  • Resolved ocean75

    (@ocean75)


    3 years, 1 month ago

    During setup the onboarding session cannot find my current merchant center account.
    It says it cannot find any merchant center account on my email, but the email is the same as Ads and analytics account.

    Any advise?

Viewing 1 replies (of 1 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi @ocean75,

    Thanks for posting here. Sorry for the delay in replying.

    The email-id should have admin-level access to the GMC account while connecting in the plugin settings. Could you please confirm this?

    Also, if the access is fine then there could be a problem with the API response which fetches GMC id. You can address this by checking the below points:

    1) Make sure cache cleanup and internet connectivity are maintained.
    2) If the email-id has lots of GMC accounts(like 100+) connected to it then you can share the admin access of GMC(also GA & Ads) to another email address(which has fewer or no accounts connected) and resetup the plugin.

    Hope the above will help in connecting the GMC account.
    We welcome if you have further queries and would be happy to assist.

    Regards,
    conversios.io

Viewing 1 replies (of 1 total)
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