Woocommerce Subscription delete the subscription after failed payment

  • Hi,

    I have a recurring membership site and when a failed payment occur (because of no money on the credit card, etc), then later via retry it goes to active, (because there is money on the card) the plugin delete the subscription!

    So the subscriber is active, but the something delete his subscription, therefore in the next month it will failed payment.

    Have you got any idea what happen?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @rinpocse91,

    This one might require a closer check.

    If you’re using our Subscriptions extension, please contact us at WooCommerce.com > My Account > Support. You may need to login to your WooCommerce account before you can access that page.

    * If you’re using a different extension, please get in touch with the relevant plugin author for further assistance.

    Thanks.

    Hi @rinpocse91

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Woocommerce Subscription delete the subscription after failed payment’ is closed to new replies.