Wrong Site Logo Displayed From Mobile

  • Hello guys,

    I have a problem, when I am searching my website from smartphone the site icon that is shown is a unknown image and I can not understand why this image is displaying here is a screenshot of site icon from smartphone: https://prnt.sc/1tyfvae

    I am uploading also a screenshot that shows the logo and the site icon that I have upload to my website from the Appearance -> Customize -> Site Identity: https://prnt.sc/1tyfzej

    Can someone help me please.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • This is being pulled from your favicon using the <link> tag:
    https://developers.google.com/search/docs/advanced/appearance/favicon-in-search

    Which you can generate here:
    https://realfavicongenerator.net

    Moderator bcworkz

    (@bcworkz)

    Actually, the link tags on your site point to the right file, however, the favicon.ico file on your server (the one Google used) remains the default icon for the site for apps not sophisticated enough to properly read the link tag.

    Thread Starter markos2010

    (@markos2010)

    @corrinarusso @bcworkz Thank you both for your answers.

    @bcworkz What should I do to change it and put my icon, can you help me.

    Moderator bcworkz

    (@bcworkz)

    Use FTP or your hosting account file manager to copy the file at wp-content/uploads/2021/09/favicon-1.ico to the site’s public root folder (where there’s already a favicon.ico file). Rename the current favicon.ico file to something like favicon.ico.old (or delete it if you’re sure it’s of no use to you). Rename the favicon-1.ico file you just copied to favicon.ico.

    It may take a while for Google to update their cache of icon files, but it’ll happen sooner or later.

    Thread Starter markos2010

    (@markos2010)

    @bcworkz Ok thank you I did it now I am waiting google to crawl my page and change the icon.

    Moderator bcworkz

    (@bcworkz)

    markos2010 — I believe if you went into Google Search Console and deleted your sitemap reference, then re-submitted the same file for review, that it might hasten the favicon refresh. No guarantee, but it’s easy enough to try anyway.

    Thread Starter markos2010

    (@markos2010)

    @bcworkz I made all the above, I recrawl my website I delete the sitemaps and I re-submitted them again and I submit recrawl again and nothing, the same icon is shown from smartphone.

    Moderator bcworkz

    (@bcworkz)

    It’s on Google at this point. You certainly setup the correct file, it appears in my browser tab. It used to show the same “pause” icon Google does. It’s one of those unsophisticated apps that doesn’t properly read link tag references. Refreshing Google’s cache of icon files is obviously a very low priority. You could try asking for further suggestions in a forum focused on Google search issues.

    This actually isn’t even a WordPress issue. This does not mean we don’t want to try to help where we can, but Google Search topics are a little outside of our real expertise.

Viewing 8 replies - 1 through 8 (of 8 total)
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