Product name changes in orders section

Hi Laurynas,

The old one (it was made automatically when creating product card), which was changed prior entering the product data and publishing. Entereing into product via order shows almost empty product card as well (withuot description, short description and so on).

In the two screenshots, the products seem to have different names and prices. Further, you mention that from the order page, you’re led to a different product that has not descriptions.

Thus, as a first step, kindly confirm whether “VEJOS PJOVIMO ROBOTAS OPTIMOW15 Optimow 15 (Copy)” is a different product that exists on your site. You can do this by checking on the Edit Product page whether the two have a similar product ID or SKU.

Link to image: https://i.snipboard.io/WlGnug.jpg

Here’s an article explaining how to find the product ID.

* If the two products are different, you may want to trash the one you do not wish to sell.

* In the event that the two products are the same (ID and SKU), could you check if you have a caching plugin and purge all cache from it? From there clear your browser cache and try ordering to see if the problem persists.

Let us know how it goes.
Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

If you have further questions, please feel free to open a new topic.

Thanks.

Hi,

sorry for not participating for a while and thanks for trying to help me.

– It is the same product, checked SKU
– I’ve cleared the cash and the problem still exists.

sorry, for reopening topic. Should i create the new one or is it ok i reopened it?

Thanks
Laurynas

Hi there,

When I search for the product “ROBOTO IR ?OLIAPJOV?S SU AKMULIATORIUMI BEI KROVIKLIU KOMPLEKTAS (OM15)” on your site I can see the product image in the search results (https://snipboard.io/LtahPF.jpg) but clicking on it doesn’t lead to any product page (https://snipboard.io/W0wEeN.jpg).

I recommend that you carefully review all your products and make sure that the one not showing has not been trashed and has the correct permalink.

Thanks.

Hi @rainfallnixfig
Thanks for the message. The problem is earlier mentioned product was the specially created for sale. It was temporary and at the moment you have check it was no longer available. However the problem exists for other products the temporary sale ones as well.

Br
Laurynas

@laurynass

Are you using a plugin to make the product temporary?

Can you disable all other plugins leaving only WooCommerce then try ordering again?

Hi @oaoyadeyi,

Thanks for contacting me.
No, i’m not using anu plugins to make a product temporary. I was just creating products on WooCommerce. Perhaps i don’t know something, so could you be so kind to explain me it?

Thnks
Laurynas

Hi @laurynass,

Thanks for getting back with more details.

As we progress further on troubleshooting the issue, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks.

Dear @rainfallnixfig

here is the system report:

### WordPress Environment ###

WordPress address (URL): https://greenworksbaltic.com
Site address (URL): https://greenworksbaltic.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx
PHP Version: 7.4.26
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.78.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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__wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
__wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
__wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_wpml_mails: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
__wp_yoast_indexable: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
__wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.22MB + Engine InnoDB
__wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
__wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
__wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 3329
customize_changeset: 230
custom_css: 1
elementor_library: 2
feedback: 3
jetpack_migration: 2
jp_img_sitemap: 12
jp_img_sitemap_index: 6
jp_sitemap: 6
jp_sitemap_master: 6
jp_vid_sitemap: 6
mailpoet_page: 1
nav_menu_item: 10
oembed_cache: 3
page: 31
product: 356
product_variation: 7
revision: 720
shop_coupon: 6
shop_order: 28
wp-types-group: 1
wp-types-user-group: 1
wpml_tf_feedback: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.12
Akismet Anti-Spam: by Automattic – 4.2.1
CoBlocks: by GoDaddy – 2.19.1
Crowdsignal Forms: by Automattic – 1.5.11
Custom Backorders for Woocommerce: by gregbast1994 – 1.12
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Elementor: by Elementor.com – 3.5.0-dev51
Facebook for WooCommerce: by Facebook – 2.6.7
WordPress.com Editing Toolkit: by Automattic – 3.19643
Google Listings and Ads: by WooCommerce – 1.6.0
Site Kit by Google: by Google – 1.45.0
Gutenberg: by Gutenberg Editor Team – 11.9.1
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 10.4-a.7
WooCommerce Gateway - kevin.: by kevin. – 2.1.3
Layout Grid: by Automattic – 1.7.2
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
MailPoet 3 (New): by MailPoet – 3.74.0
Page Optimize: by Automattic – 0.5.1
Say What?: by Ademti Software – 2.0.2
WooCommerce Optimum.lt: by UAB "Optimum Software" – 1.1.1
WooCommerce Shipping - DPD baltic: by DPD – 1.2.5
WooCommerce Multilingual: by OnTheGoSystems – 4.12.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6
WPML Media: by OnTheGoSystems – 2.6.5
WPML String Translation: by OnTheGoSystems – 3.1.10
WPML Translation Management: by OnTheGoSystems – 2.10.8

### Inactive Plugins (7) ###

AMP: by AMP Project Contributors – 2.1.4
Classic Editor: by WordPress Contributors – 1.6.2
Doofinder for WooCommerce: by doofinder – 1.5.13
Smart WooCommerce Search: by YummyWP – 2.2.6
Storefront Footer Text: by Wooassist – 1.0.1
Toolset Types: by OnTheGoSystems – 3.4.14
WP Mail Logging: by Wysija – 1.9.9

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (1) ###

WP.com Site Helper: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3547 - /parduotuve/
Basket: #3549 - /krepselis/
Checkout: #3551 - /krepselis/apmokejimas/
My account: #3553 - /paskyra/
Terms and conditions: #1841 - /support/pirkimo-salygos/

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,380
Oldest: 2021-10-25 13:37:36 +0300
Newest: 2021-11-21 20:35:40 +0200

Pending: 2
Oldest: 2021-11-21 20:47:27 +0200
Newest: 2021-11-22 07:35:27 +0200

### Status report information ###

Generated at: 2021-11-21 20:47:32 +02:00

Thanks,
Laurynas

Hello @laurynass

Thanks for sending over your System Status.

You’re running updated versions of WordPress and WooCommerce, please look for any available updates for your plugins. We’d be glad to further investigate this, so please send us the following:

– Share any current temporary products (send us the product links)
– Share a screenshot of the same products in the backend Products page where we can see the product ID (https://i.snipboard.io/zFceNl.jpg)

Thanks!