Shipping fee not converting currency on variable products

  • Resolved djwilko12

    (@djwilko12)


    3 years, 2 months ago

    Hello,
    We tried your last version and realized that for variable products, the shipping fee is not converting the currency when variable products added to cart, but is working fine when trying to checkout simple products. Can you please check and try to fix it? Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support David G

    (@gravid7)

    Hi @djwilko12

    Thanks for reaching out to us.

    We are recreating this issue from our website. and will get back to you with the solution soon.

    Thread Starter djwilko12

    (@djwilko12)

    Hi David,
    The base currency is USD and we display products on front-end either in base currency (USD) and some of them on local currency (UYU). We do this using your plugin.
    So if you select a variable product which is displayed on secondary currency (UYU) and try to add it to cart, when we get to checkout, the fee of the shipping is still showing the value in USD instead of converting it to UYU. This only happens when we try with variable products. If we do the same with simple products, it does the conversion correctly. Thanks.

    Plugin Support David G

    (@gravid7)

    Hi @djwilko12

    If possible can you please share screenshots of your configuration settings? So, we can check and help you. Because it’s working properly on variable products too when I checked from our end.

    Thread Starter djwilko12

    (@djwilko12)

    Hi,
    To avoid conflicts with other plugins and to be sure 100% the issue was coming from Booster, we created a dummy site from scratch just installing WooCoommerce and Booster and they issue is still there. If you provide me an email or other private way of communication, i could grant you admin access to the site so you can check everything you need.
    We are just using currency by product.
    See screenshots:
    https://drive.google.com/file/d/1vvZmdxiBY_tehbqqeQLtBfGuvqzPsaXr/view?usp=sharing
    https://drive.google.com/file/d/1eYk4NNxA5vFqRhjej1kT9LkkDN34m-sf/view?usp=sharing
    Please we need you to find a solution on this ASAP.
    Thanks

    Thread Starter djwilko12

    (@djwilko12)

    Hello @gravid7! Is there any update?

    Plugin Support David G

    (@gravid7)

    Hi @djwilko12

    You can contact us from our website. So, we can take a deep look at your issue and help you asap.

    Thread Starter djwilko12

    (@djwilko12)

    Hi David,
    I have sent an email and the ticket is 15293. Could you please kindly follow it up?

    Plugin Support David G

    (@gravid7)

    Hi @djwilko12

    Yes, sure I replied to your message.

Viewing 8 replies - 1 through 8 (of 8 total)
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