Display rules don’t work

Dear @garybrindley ,

Thanks for reaching out.

May we ask you to send us the screenshot from the Display Rules section, please?

Also, can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Looking ahead to hearing from you soon.

Best,
Popup Builder Team

Hi, I sent the screenshot and system information via WeTransfer a couple of days ago but I’ve not heard anything. Do you have what you need?

Dear @garybrindley ,

Thanks for reaching out.
May I know if you send the information over here or you have sent it to [email protected] email address?
In case you have sent the information to our email address, may e know with which email address you have contacted us?

Best,
Popup Builder Team

I’m not sure to be honest. This is the WeTransfer link https://we.tl/t-YSZcetYO8M

Does that help?

Dear @garybrindley ,

Thanks for the files.
May we ask you to remove the ”All pages” rule and remain only the second one?
https://prnt.sc/1tx7rnk
In that case, the popup doesn’t need to show on the mentioned Product Category only.

Please, give it a try and let us know if that helped.

Best,
Popup Builder Team

That worked thanks ??

Dear @garybrindley ,

Thanks for letting us know.
We are glad the suggestion worked.

Should you need further assistance, just let us know.

Best,
Popup Builder Team