Website down! Can’t login and website gone completely blank

  • I can’t sign into my wp-admin, and my public website has gone blank. My domain host has disabled some old plugins but i’m at a loss. Can’t do anything at the moment, not even into my settings to restore an old version. please help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    I get the following error:

    Not Found

The requested URL was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Try contacting your hosting provider.

    Thread Starter hapadance

    (@hapadance)

    I have twice now, they said they increased the php provision and turned off some old plugins but said i should contact here wordpress/ forums as they can do no more.

    They did say to check what my wordpress address and my site address are as this could be throwing off the server if there’s a discrepancy but i can’t do this without getting into the settings. Any ideas?

    Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter hapadance

    (@hapadance)

    Thanks all. @t-p i tried renaming the the currently active theme and no joy. I have had this issue now taken on for long term investigation by my host but if anyone has other suggestions please shout.

Viewing 4 replies - 1 through 4 (of 4 total)
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