Hi @accessmorocco,
Our woocommerce shop has a gray bar that is clearly an error but with no text. When clients try to make payments it is causing the user to be stuck on the “Checkout” page where they enter their details. When they hit “proceed” it scrolls up and has a gray bar that is clearly an error but with no information as to what it is. We aren’t sure what to look at in regards to fixing it.
You’ll want to do some tests to establish the tool causing that error.
As a first step, I would recommend that in your WooCommerce → Settings → Payments, activate the Cash on Delivery payment method.
From there, try placing an order with this method and see if the error persists.
If the error is not shown, it will mean that it’s tied to your current payment method, Maroc Telecommerce. If this is the case, you will want to get in touch with the authors of this plugin.
If the error persists on the Cash on Deliver method, you’ll want to move further and do a full conflict test to narrow down to the tool causing the issue. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Additionally, we had a client trying to pay from her iphone and received an error trying to click on the reCAPTCHA in Woocommerce. Not sure if that would be connected with a Woocommerce error or not.
The core WooCommerce plugin does not have a reCAPTCHA thus this is being added by another tool. While on your checkout page, I did not see any reCAPTCHA.
However, if a reCAPTCHA is displayed on your side and brings an error during checkout, you’ll first want to check if you have a reCAPTCHA plugin that’s adding this part and check with the plugin authors.
If you do not have a reCAPTCHA plugin, you might want to do a conflict test to see if you can identify the tool that causes the reCAPTCHA to appear. Once you’ve identified the tool, follow up with its developers for further checks..
Let us know how it goes.
Thanks.
