Order again bug

  • Resolved quantra

    (@quantra)


    3 years, 2 months ago

    When using the “Order again” button for a completed order (/my-account/view-order/1234/) the Flexible Product Fields and values used to make the initial order are missing.

    Is this a known bug or can something be done to make the Order Again function correctly?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mateusz Ok?a

    (@mateuszwpdesknet)

    Hello @quantra,

    Thank you for your question. Could you write, what theme do you use? Or is this button added with any external plugin? We test our plugins on Storefront theme, that is created by Automattic. I checked and I can’t find this button, so I predict, that is added with any external plugin/theme. So you need to contact with author of it.

    Please give me any feedback, and I help you to resolve your issue.

    Best regards,
    Mateusz.

    Thread Starter quantra

    (@quantra)

    Hi Mateusz,

    Thanks for your reply.

    This is using the twenty twenty theme by www.remarpro.com and we aren’t using a plugin for this button. So I had assumed the order again button is standard to woocommerce?

    Mateusz Ok?a

    (@mateuszwpdesknet)

    Hi @quantra,

    Thank you for your reply. I checked this one more time, and you are right – this button is default in WooCommerce. Previously, I checked this button on orders that had “On hold” status.

    Anyway, currently we are not able to fix this issue. We are working on some changes, but now this issue is hard to change. I notified our developer about your needs and added you to the list of people, that need this functionality.

    Best regards,
    Mateusz.

    Thread Starter quantra

    (@quantra)

    Thank you for letting me know. I have hidden the button for now and will show it again in the future should the issue be resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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