Upgrade to 3.5.0.11 causes white progress bar to appear and continuous looping

  • Resolved SunnyOz

    (@sunnyoz)


    3 years, 6 months ago

    The two sliders I have on this site worked fine until I upgraded Smart Slider Pro 3 plugin to version: 3.5.0.11 (I am running WordPress 5.8.1).

    Both sliders (on different pages) now show a white progress bar at the top of the slider with a pause button off to the upper right side of slider.

    Both of my sliders are set to have a static background image with some animated layer text that gradually appear over the background image. They are meant to only do the animation upon load. Just once, not repeatedly – WITHOUT a progress bar!

    On the home page: (https://www.haregroup.com.au) I tried tweaking a few settings and I could get the animation to NOT continually repeat, but it still does the white progress bar on the first go around, AND then afterwards, it will finally just display the animation as it was meant to work, without the progress bar, displaying the animation sequence and then doesn’t repeat.

    However on the Newsletter page: (https://www.haregroup.com.au/reward-strategy-newsletters/) where I haven’t changed any settings yet, it does the animation over and over again with the white status bar each time.

    Please tell me what settings I need to adjust after this latest update to get my sliders back to the way they were designed (and were functioning properly under your 3.5.0.10 version). WITHOUT the white status bar at the top of the slider, WITHOUT the pause button displaying on the top right of the slider, and WITHOUT doing more than one animation sequence upon load.

    Thanks,
    SunnyOz

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ramona

    (@nextend_ramona)

    Hi @sunnyoz

    Probably your problem is that the Autoplay is enabled for your slider:
    https://smartslider.helpscoutdocs.com/article/1807-slider-settings-autoplay
    If you have one slide only and the Autoplay is turned on, it will make the slide play again.

    As per forum rules, commercial products are not supported in these forums. This means we can’t provide support for Smart Slider PRO here, only the free version hosted on this site. Since this topic is about the Pro version that can’t be supported here I’m marking this topic as resolved.

    Since you’re using the Pro version of Smart Slider, please contact us directly for support if you have any further questions about this, or if you’ll need any kind of support in the future: https://smartslider3.com/contact-us/support/

    Thread Starter SunnyOz

    (@sunnyoz)

    Thanks for your help. Your suggestion worked. Once I turned off “AUTOPLAY” for both slides, they worked correctly again.

    Also thanks for giving me the direct support contact info for future issues.

    Cheers!
    SunnyOz

Viewing 2 replies - 1 through 2 (of 2 total)
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