Recipes not shown

Hi @zappob

What plugin version do you have installed? Recipes were added in ShopMagic 2.23. If you are using older, kindly update plugin to the newest available plugin version.

Let me know if it works.

Hi @damianmachnik,

plugin says Version 2.29.1

BR

Hi @zappob!

Those tabs, you mention are added dynamically by JavaScript. Have you got JS disabled on your pages or using AdBlock which potentially blocks JS from execution? Possibly, any optimization plugins could interfere and concatenate scripts in such way that prevents correct execution.

Could you, please, check all of the above in your browser/site?

Best regards!

Hi,

for my site all AdBlockers etc. are disabled in the browser, no optimization plugin is active in WP, JS seems to work flawless elsewhere. Tested in Fx and Safari, both newest versions.

BR.

Hi @zappob!

We’ve just updated plugin to 2.30 version. Could you update and look if the failure still persists?

I did the Update, still no recipes. ??

Hmm…

I bet, it’s JS issue. Could you share screenshot of developers tools’ console when page is loaded? I would appreciate, if you’d done it in Firefox, especially with Errors and XHR selected on top of the console tab.

You should see there something like GET https://your-page.com/wp-admin/admin-ajax.php?action=shopmagic_recipes_tab. If it’s present, I need to see Response tab from the request.

Let me know if it’s all understandable or just post screenshots.

Thank you for help in debugging!

Hi,

here is a global screenshot, and the following is the text of the response tab:

Recipes
Recipe 	Actions

Abandoned Cart with 3 day pause for the same customer

Cart recovery automation with handy link which will redirect customer to the cart. It has an optional 3-day pause to prevent it from triggering to often to the same customer.
	Use recipe

One-time manual special offer email with coupon code

Example of manual automation. It can be used to wake inactive users or to reward your most loyal customers.
	Learn more

New Order email with social media profile links

Automation which triggers welcome email for new order with an option to add links to your social media profiles.
	Use recipe

One-time Review Request with 7 day delay

Automation with review request, which will be sent only once to specific customer. It has a built-in 7-day day delay, to ensure that customer get acquainted with a product.
	Learn more

Order Completed email with Order - Items filter

Confirmation email, that order is packed and ready for shipment. Includes an optional Order - Items filter.
	Use recipe

Order Paid with Order - Items filter and {{ order.details }} placeholder

Payment confirmation email, triggered when order receives processing or completed status. It includes an optional filter to limit its usage to a specified product.
	Use recipe

Payment reminder with 1 hour delay

Payment reminder email for orders with pending status. It will be sent 1 hour after the order will receive the pending status, only if customer did not finish the purchase.
	Use recipe

Review Request email for smaller stores with personal approach

Automation based on Order Completed event. Triggered to request an immediate product review. Feel free to add a delay to it, if needed.
	Learn more

7 days before the end of subscription email

Automation which reminds about the end of subscription. It is sent 7 days before the end of subscription, but you can change and adjust this time period to your needs.
	Learn more

Thank you email for 5-star review with coupon code

Automated email in which you will thank your customer for a product review. It will trigger for 5-star reviews only and contains optional coupon code.
	Learn more

Welcome email. First order with cross-sell placeholder

Welcome email which activates for the first customer's order and contains products marked as cross-sells
	Learn more

Anything else I can do?

Hello!

Unfortunately, at the moment I feel stuck. I see, there’s some issue with jQuery – console reports it’s not defined at the point when some script tries to access it. Yet, I found that your site uses jQuery in a usual way, then it troubles me even more.

I would appreciate, if you could take screenshots of both places where the error occurs – when you click on link in the error message, you should be moved to Debugger tab, with troublesome line highlighted. Maybe those screenshots would guide me, where the issue lies.

Thanks for your help in advance!

Hi,

first of all, thank you very much for your patient and kind support!

Unfortunately, I’m not getting anywhere now either, because I don’t understand exactly what I’m supposed to do.

Would it help to create a temporary access to our test system? It looks pretty desolate there, but the same problem exists.

Hello @zappob!

Sorry for the late response.

Unfortunately, WordPress community guidelines doesn’t allow to share website (even staging) credentials through support forum. I’m afraid, that the most help, I can provide at the moment.

Nevertheless, you may visit our website, in case you would find something interesting, i.e. in support articles in our docs.

Best wishes,
Bartek

At the moment, the pressure of suffering is not great enough for me to deal with it, so I will simply do without the recipes in the next time.

Nevertheless, thank you very much for your support up to this point.

• This reply was modified 3 years, 2 months ago by ZappoB.

PS: I found the source of the problem: it was an old plugin called “WP SVG Icons”.

Hi @zappob

Thank you for this information. I’m glad that the cause of this issue was not ShopMagic, and you were able to solve it on your own.

Have a nice day!