Latest Plugin Update Causing a Critical Error on the Site

Hello @jmoorfoot

Thanks for your message!

I’d like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

A fatal error usually occurs when something else is conflicting in your site. This is most likely the case but would like to review the current plugins in your account too.

Once we have that information, we’ll be in a better place to help.

Here you go. Please note that I currently have the plugin deactivated so that I can access the site and admin – will this make any difference to the status report?

### WordPress Environment ###

WordPress address (URL): https://designs2please.com
Site address (URL): https://designs2please.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.46 (Unix)
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 7000
cURL Version: 7.19.7
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 28.61MB
Database Data Size: 21.95MB
Database Index Size: 6.66MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.38MB + Index: 0.23MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_duplicator_pro_packages: Data: 4.52MB + Index: 0.02MB + Engine InnoDB
wp_elfsight_portfolio_widgets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.52MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.42MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_uport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_uport_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_uport_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.31MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

attachment: 794
custom_css: 1
jetpack_migration: 2
mc4wp-form: 1
nav_menu_item: 38
oembed_cache: 3
page: 16
portfolio: 6
portfolio-awesome: 1
post: 2
product: 68
product_variation: 1119
revision: 168
templatera: 6
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

Redux: by Redux.io – 4.2.14
Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 1.0.0
Autoptimize: by Frank Goossens (futtta) – 2.9.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
GDPR Cookie Consent: by WebToffee – 2.0.5
Duplicate Page: by mndpsingh287 – 4.4.2
Duplicator Pro: by Snap Creek – 4.0.4
Elfsight Portfolio CC: by Elfsight – 1.1.3
Facebook for WooCommerce: by Facebook – 2.6.4
Site Kit by Google: by Google – 1.40.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Mammoth .docx converter: by Michael Williamson – 1.18.0
Mega Main Menu: by MegaMain.com – 2.2.1
PixelYourSite Pinterest: by PixelYourSite – 3.2.0
PixelYourSite: by PixelYourSite – 8.2.6
Printful Integration for WooCommerce: by Printful – 2.1.25
Really Simple SSL: by Really Simple Plugins – 5.1.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.2.22
Import Sample Data: by Roadthemes – 1.1
RoadThemes Helper: by RoadThemes – 1.0.0
Shift8 CDN: by Shift8 Web – 1.57
Simple Local Avatars: by Jake Goldman
10up – 2.2.0

Tawk.to Live Chat: by Tawkto – 0.5.5
Templatera: by WPBakery – 1.1.12
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
W3 Total Cache: by BoldGrid – 2.1.8
WebP Converter for Media: by Mateusz Gbiorczyk – 3.1.0
Widget Importer & Exporter: by ChurchThemes.com – 1.6
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.6.0
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 17.1
WP Mail SMTP: by WPForms – 3.0.3
WP Socializer: by Aakash Chakravarthy – 6.5
YITH WooCommerce Compare: by YITH – 2.5.4.1
YITH WooCommerce Wishlist: by YITH – 3.0.25
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.30

### Inactive Plugins (1) ###

Google Listings and Ads: by WooCommerce – 1.4.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #12 - /shop/
Basket: #2259 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #3 - /terms-conditions/

### Theme ###

Name: Boria Child Theme
Version: 1.0
Author URL: https://plazathemes.com/
Child Theme: ?
Parent Theme Name: Boria
Parent Theme Version: 1.0.2
Parent Theme Author URL: https://roadthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: boria/woocommerce/archive-product.php
boria-child/woocommerce/cart/cart.php
boria/woocommerce/cart/cross-sells.php
boria/woocommerce/cart/mini-cart.php
boria/woocommerce/checkout/form-checkout.php
boria/woocommerce/content-product.php
boria-child/woocommerce/content-single-product.php
boria/woocommerce/content-widget-product.php
boria/woocommerce/global/breadcrumb.php
boria/woocommerce/loop/loop-end.php
boria/woocommerce/loop/loop-start.php
boria/woocommerce/loop/orderby.php
boria/woocommerce/loop/pagination.php
boria/woocommerce/myaccount/my-orders.php
boria-child/woocommerce/single-product/price.php
boria/woocommerce/single-product/related.php
boria/woocommerce/single-product/up-sells.php
boria/woocommerce/single-product.php
boria/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 923
Oldest: 2021-09-05 11:03:29 +0100
Newest: 2021-09-08 12:11:44 +0100

Failed: 575
Oldest: 2020-12-09 21:50:39 +0000
Newest: 2021-09-06 04:03:46 +0100

Pending: 2
Oldest: 2021-09-08 18:58:19 +0100
Newest: 2021-09-09 04:00:00 +0100

### Status report information ###

Generated at: 2021-09-08 12:24:43 +01:00

Thanks

Jon

Hey @jmoorfoot,

Are you still having trouble with this? If so, could I get you to open up a ticket?

https://woocommerce.com/my-account/create-a-ticket/

Thanks!