Popup Won’t Reopen

Is this caused by a cookie in the trigger? I did not knowingly do that, if so, how do you remove it. I don’t see a setting for that.

Hi @findagroomer

Thanks for writing in!

I checked the used mobile grooming vehicle page and saw that there are multiple popups initializing. Checking one of the listings, I saw that the popup has a cookie on it. With this, once the popup is closed it will not display again and it will display after 1 month.

Please be advised that by default when creating a trigger, the cookie is also included. I would suggest, removing the cookie and cookie name on the trigger. In case, you have a cache on the site, kindly clear it after saving all the popups and test the page using an incognito window.

Please see this sample on my test environment: https://share.getcloudapp.com/lluo6L2l

Hope that helps.

Could you please check and let us know if this fixes the issue?

Thank you!

Thank you I am going to test today.

Hello there @findagroomer – on behalf of my colleague Bel, you are welcome!

We hope that works for you.

If that helps then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Have a great day!

Thank you. Fix is working.

You are very much welcome! We’re happy to hear that.

Enjoy using the plugin! ??