Google Analytics not showing ecommerce transactions for 1 month
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Hi,
We’ve been using WooCommerce Google Analytics Integration on one of our sites for over a year without problem.
However, 1 month ago it stopped tracking ecommerce transactions.
Visitors are still tracked in Analytics and the tracking code is in the source of the /checkout/order-received/ page but no transactions are logged in Analytics.
WP, WC and all plugins are at their most up to date versions.
Can you help please?The page I need help with: [log in to see the link]
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Thanks for your reply.
I can confirm that all those settings have been checked already and are all as they should be. For good measure I’ve checked them all again now and they are still showing correctly but no transactions are showing.
That’s odd!
As mentioned previously by @battouly could you please try to make a test purchase like on incognito browser window, and wait 24 hrs for that test purchase data to be shown on GA.
Secondly, also you can check on your GA account, usually when there is an issue, you can check on the notification icon on the top right corner, for example in my case I have two unopened notifications.
Usually Google would advise what to do if you have any tracking issue:
Link to image: https://d.pr/i/kpFL28I hope that helps!
If you have any other questions, do not hesitate to let us know!
Hi @solstudioim
The GA account does indeed warn that there is an issue with no ecommerce data flowing but all settings appear to be correct within GA.
View Graphic Design Supplies is configured for E-commerce, but no recent transaction data is being received. Your site may not be tagged for E-commerce.
I had completed a test transaction a few days ago which didn’t show up but have just completed another in an incognito window as a guest. I am returned to the correct /checkout/order-received/… page after payment. This page does include your GA- information in the source as did the order received page of my test 2 days ago:
<!-- WooCommerce Google Analytics Integration --> <script type='text/javascript'> var gaProperty = 'UA-2850072-2'; var disableStr = 'ga-disable-' + gaProperty; if ( document.cookie.indexOf( disableStr + '=true' ) > -1 ) { window[disableStr] = true; } function gaOptout() { document.cookie = disableStr + '=true; expires=Thu, 31 Dec 2099 23:59:59 UTC; path=/'; window[disableStr] = true; } </script> <script type='text/javascript'>(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script', '//www.google-analytics.com/analytics.js','ga');ga( 'create', 'UA-2850072-2', 'auto' );(window.gaDevIds=window.gaDevIds||[]).push('dOGY3NW');ga( 'require', 'displayfeatures' );ga( 'require', 'linkid' );ga( 'set', 'anonymizeIp', true ); ga( 'set', 'dimension1', 'no' ); ga( 'require', 'ec' );</script> <script type='text/javascript'> var ga_orders = []; try { ga_orders = localStorage.getItem( 'ga_orders' ); ga_orders = ga_orders ? JSON.parse( ga_orders ) : []; } catch {} if ( -1 === ga_orders.indexOf( '42727' ) ) { ga( 'set', '&cu', 'GBP' );ga( 'ec:addProduct', {'id': '38517','name': 'Temp product','category': 'Test category/Uncategorised','price': '1','quantity': '1'});ga( 'ec:setAction', 'purchase', { 'id': '42727', 'affiliation': 'Graphic Design Supplies | GDS', 'revenue': '1.20', 'tax': '0.2', 'shipping': '0' } ); try { ga_orders.push( '42727' ); localStorage.setItem( 'ga_orders', JSON.stringify( ga_orders ) ); } catch {} }</script> <!-- /WooCommerce Google Analytics Integration -->I also note that my visit to the checkout/order-received/ page doesn’t show in GA realtime mode at all, going away from it then back shows me on the other pages but not the order-received page.
Any ideas?
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