Download button not showing and half of Menu Missing after Successful Payment

  • Hello,

    Please help me with the following issues:

    1. After successful payment of a downloadable product, the download button does not show after the transaction has been finalized unless the page is refreshed. There is a link that shows on the automated email sent to the customer, but not on the page.

    2. Also half of Top Menu is missing after I return to the site after making the payment

    I am using WooCommerce for the store and WishList for the membership part of the site.
    I am using a Sandbox PayPal account to test the website.

    I have posted a video of the problem here: https://www.youtube.com/watch?v=7vlCuubijUo
    Any help would be greatly appreciated.

    • This topic was modified 3 years, 6 months ago by test33.
    • This topic was modified 3 years, 6 months ago by test33.
    • This topic was modified 3 years, 6 months ago by test33.
    • This topic was modified 3 years, 6 months ago by test33.
    • This topic was modified 3 years, 6 months ago by test33.
    • This topic was modified 3 years, 6 months ago by test33.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    the download button does not show after the transaction has been finalized

    Is this download button out putted by your theme? If so, I recommend asking at that theme’s support.

    Is this download button out putted by a plugin? If so, I recommend asking at that plugin’s support.

    lisa

    (@contentiskey)

    which plugin are you using to facilitate the purchase of downloadable products?

    Thread Starter test33

    (@test33)

    Thanks for your reply. I am using WooCommerce for the products

    Thread Starter test33

    (@test33)

    @t-p Thanks, will contact them as well.

    Thread Starter test33

    (@test33)

    So I spent two days trying to fix these two issues, the disappearing menu and the download option not showing after a successful payment. I contacted WooCommerce support, followed all the steps you suggested for clearing the cache, used different themes, called my hosting provider, started a topic on WordPress forums, went on Fiverr, etc. and nothing worked. I have finally found the solution (fingers crossed) to this issue, at least for me. I was using PayPal standard for the payment processor, then switched to Stripe and the issues went away. WooCommerce also later confirmed that this is a known issue for them with PayPal standard. When I made a coupon code and used it everything worked perfectly, then I switched to Stripe and everything is working perfectly.
    I don’t know if this will work for everyone, but WooCommerce also mentioned that they were able to reproduce the same issues only when using PayPal standard and not other payment processors.

    • This reply was modified 3 years, 6 months ago by test33.
    Thread Starter test33

    (@test33)

    Woocommerce confirmed that this is an issue with PayPal again and that the developers in Woocommerce are trying to find a workaround to the problem. The obvious solution is to stop using PayPal and find another credit card processor.

Viewing 6 replies - 1 through 6 (of 6 total)
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