Admin backend not displaying top lists

Hi @cizsolt,

Please try logging in into your site using a different browser (eg. Google Chrome, Mozilla Firefox, Microsoft Edge, etc). If the issue persist even after using a different browser then follow the Troubleshooting instructions (read from the second paragraph and on) and report back your results.

Hi Héctor!

Thanks for the quick reply. I installed the Health Check & Troubleshooting plugin, activated the Troubleshooting mode, disabled all plugins, enabled WPP, switched to twenty-twenty-one theme, visited the WPP admin dashboard and unfortunately I get the same behavior with the same error in the console log. The top lists are not loading.

Any other ideas?

Thanks,
Zsolt.

Did you try using a different browser as well?

Yes, sure, I started with a new browser, tried also in incognito mode.
The error in Chrome’s console is:

Uncaught TypeError: Cannot read property 'replace' of undefined
    at HexToRGB (chart.js?ver=5.4.1:1)
    at Object.populate (chart.js?ver=5.4.1:6)
    at Object.success (admin.js?ver=5.4.1:7)
    at c (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8:2)
    at l (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8:2)
    at XMLHttpRequest.<anonymous> (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.8:2)

• This reply was modified 3 years, 3 months ago by cizsolt.

That’s odd. Other users have reported a similar issue but they were not able to figure out what was causing it. Not sure what exactly the problem is since I can’t reproduce it as everything works on my end.

What operative system do you use? Also, can you try logging in into your site using a different computer and check again?

I just figured out, that the plugin has this problem only if I am logged in with my user. It works for other admin users, even if on the same roles. It is strange, that disabling all the plugins did not solve the problem with my user.

• This reply was modified 3 years, 3 months ago by cizsolt.

Yeah, that sounds very strange indeed. I wonder what’s different about your user account that could be causing this?

That is a great question. What else can be there, that disabling the plugins would not solve…?

Beats me. I wish I knew so I could do something about it haha. Are you using or did you use at some point a plugin that changes how user roles work by default?

I did try a plugin one year ago, that allowed me to set custom plugin access permissions for different roles. But this issue with WPP appeared only in the last 2 months or so. I am logging in with the admin user I did set up when installing the WP, user ID 1. The other administrators were created later, by me. That is one difference between the users. I am also unable to change my admin user’s role to something else, it has to stay Administrator. I can change the other administrator’s roles.

Not sure the user ID has any relevance here. On my test site the administrator user’s ID is also 1 so that can’t be it.

But this issue with WPP appeared only in the last 2 months or so.

Remember anything in particular that changed on your website within that time frame? (Yeah, I know, two months is a lot of time haha but any clues might help us figure out what’s causing this).

I am constantly looking for ways to improve my website, so there are a quite a lot of frequent changes on the back- and frontend. Now that we’ve found out that it’s only my user affected, I’m thinking about what might be causing it and if I find out anything useful, I’ll let you know immediately. Thanks for thinking together today!

Alright, please keep me posted if you find anything. I’d really love to have this fixed.

Hello Héctor!

Good news, problem solved, bug found ?? To reproduce, change the Admin Color Scheme from your profile settings to Modern and voilá the charts and top lists will not load. On other schemes it looks like it is working, it is just this one, I was also using.

I figured this out by changing the admin ID from 1 to 999 in phpmyadmin wp_users and then I logged back in. I noticed, everything is working as expected, so I was sure something saved in the wp_usermeta table is causing the issue. The first difference I noticed was the admin color scheme. Changed it and problem solved.

Please let me know, if you can reproduce it.

Thanks,
Zsolt.

Oh! I’ll have a look right away, thanks for the hint!