Can I disable the gtm4wp.orderCompletedEEC event?

  • Hi there,

    I’ve been using your GTM plug-in for a few years. It’s great, and works well.

    We have recently implemented the full WooFunnels plugin system on our site. It’s brilliant. However, because it changes the check-out process, we need to use its GA integration for tracking the “purchase” event, otherwise we run into issues (with certain purchases not making it through to GA because GTM4WP isn’t able to handle them).

    But when we use its GA integration for the purchase event, we’re also getting the gtm4wp.orderCompletedEEC event firing from GTM4WC. I wrongly thought that removing the gtm4wp.orderCompletedEEC from the trigger set up in Step 5 (detailed here https://gtm4wp.com/how-to-articles/how-to-setup-enhanced-ecommerce-tracking) this would prevent that event data from pushing through. But it still pushes through, and the result is the value on some our transactions shows up in GA is always doubled (e.g, a $10 transaction, will show in GA as $20).

    Is there any way to continue using your plug-in, AND disable the gtm4wp.orderCompletedEEC event from firing via your plug-in?

    Thank you,

    Jonathan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    If you remove the event from the list of events in your trigger then there shouldn’t be any data transfer to GA even if the event itself is present in the data layer.

    Are you sure the doubled data is coming from GTM4WP?

    Double counted transactions can also happen if users revisit the order received page and the measurement plugin does not handle that case and executes tracking again and again.

    I have also seen cases when you leave the order received page open in your mobile browser and after some hours or days you reopen the tab: tracking codes can fire in that case too.

    Thread Starter inspired888

    (@inspired888)

    Thanks for the help.

    Something for sure isn’t make sense.

    If I set WooFunnels to NOT add GA purchase data into the mix … So it’s only GTM4WP active … On the Checkout Complete (thank you) page I see:

    1. A Purchase event in EEC.

    2. And in GTM/GTAG container there is a purchase event also. I believe this is the same purchase event in the EEC data.

    This data is generated by GTM4WP. If I disable GTM4WP, there is no GTM/GA data at all … my debugger just shows GTM/GA/GA4 DETECTION 404'ED

    Are you sure GTM4WP isn’t pushing data through to GA when, for example, the Track enhanced e-commerce setting is turned on, and that this hits GA irrespective of whether or not GTM is looking for the gtm4wp.orderCompletedEEC trigger/tag?

    That’s the only explanation I can think of.

    What I need is for GTM4WP to not push any any transaction/purchase data or events to GA. Because I need to use the WooFunnel system for that. But when I do track this through WooFunnels, GA gets the data twice … once from GTM4WP, and again through WooFunnels.

    Do you have any suggestions?

    Also, I can confirm it is not related to these two scenarios:

    Double counted transactions can also happen if users revisit the order received page and the measurement plugin does not handle that case and executes tracking again and again.

    I have also seen cases when you leave the order received page open in your mobile browser and after some hours or days you reopen the tab: tracking codes can fire in that case too.

    Thank you very much …

    Jonathan

    • This reply was modified 3 years, 3 months ago by inspired888.
    • This reply was modified 3 years, 3 months ago by inspired888.
    • This reply was modified 3 years, 3 months ago by inspired888.
    Thread Starter inspired888

    (@inspired888)

    After further testing, I have confirmed that it is the Track enhanced e-commerce system in GTM4WP that is generating the purchase data, which is pushing through to GTM, and from there through to GA.

    This was the cause of the double-data when I also use WooFunnel to track the purchase event.

    Is there any disadvantage to disabling the Track enhanced e-commerce feature in GTM4WP? The options panel states, This plugin is active, it is strongly recommended to enable this integration! so that’s why I had it enabled.

    Cheers,

    Jonathan

Viewing 3 replies - 1 through 3 (of 3 total)
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