Reviews not in correct sort order (by date)

  • Resolved flinty2000

    (@flinty2000)


    3 years, 3 months ago

    Hi,

    My products have reviews set to display newest first in both your plugin and in WordPress discussion and yet some of my reviews are not in chronological order. Is there something I’m missing or should be checking anyone?

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Thank you for using CusRev.

    If you want to use the option “Default Sorting Order: Recent reviews first” in our plugin settings (Reviews > Settings > Review Extensions), please make sure that the option Lazy Load Reviews is enabled.

    If it still does not work, you can follow this solution to troubleshoot this issue https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes

    Let me know if it helped.

    Plugin Support cusrev

    (@cusrev)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

    Thread Starter flinty2000

    (@flinty2000)

    Hi.

    We have not been able to fix this.
    We reverted the theme back to storefront.
    We disabled all plugins except woocommerce.
    We set Lazy Loading.

    The reviews still show in a strange order where it reads like this as an example (order set as ‘newest first’):

    REVIEW May 1st 2021
    REVIEW April 19th 2021
    REVIEW April 18th 2021
    REVIEW May 13th 2021
    REVIEW April 17th 2021
    REVIEW May 10th 2021
    and so on….

    • This reply was modified 2 years, 9 months ago by flinty2000.

    Same issue here. Any ideas or solutions here about it?

    Same issue for me

Viewing 5 replies - 1 through 5 (of 5 total)
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