Pixel not registerting Conversions

Hi @ahmedtawfik93,

I’m sorry to hear that!

Can you help verify that the Pixel is working at and look for any errors? Please install this Chrome extension created by Facebook to check whether your Facebook pixel is working properly.

If you don’t see any pixels reported on your site, could you make sure you are connected in your Marketing → Facebook area of your WP Dashboard. If not, please reconnect and re-check Pixel Helper. If the pixel reports to be working, try placing a test order and monitoring for the purchase event in Facebook.

If that doesn’t help, please let us know what happened and what Pixel Helper said, and please include a copy of your site’s System Status – You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

I hope we can get to the bottom of this quickly, we look forward to your response!

@lioneldaniel Thank you for getting back to me.

I went over all of these steps and everything seems to be working fine. The extension shows the pixel is working and the purchase event is correctly triggered and I made sure I am connected under the Marketing section of the WP dashboard as well.

So, here’s the system status for you to review. Let me know if you need anything else:

### WordPress Environment ###

WordPress address (URL): https://dawratrichter.com
Site address (URL): https://dawratrichter.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.20
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.19-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: dr6p_
Total Database Size: 19.85MB
Database Data Size: 14.30MB
Database Index Size: 5.55MB
dr6p_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
dr6p_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dr6p_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
dr6p_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.23MB + Engine InnoDB
dr6p_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dr6p_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_actionscheduler_actions: Data: 0.47MB + Index: 0.52MB + Engine InnoDB
dr6p_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_actionscheduler_logs: Data: 0.41MB + Index: 0.23MB + Engine InnoDB
dr6p_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_comments: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
dr6p_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
dr6p_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dr6p_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
dr6p_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dr6p_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
dr6p_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dr6p_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dr6p_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
dr6p_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_options: Data: 5.28MB + Index: 0.08MB + Engine InnoDB
dr6p_postmeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
dr6p_posts: Data: 0.23MB + Index: 0.13MB + Engine InnoDB
dr6p_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_slides: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dr6p_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
dr6p_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
dr6p_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
dr6p_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
dr6p_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dr6p_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
dr6p_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dr6p_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_wt_iew_action_history: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
dr6p_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dr6p_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 59
client: 4
custom_css: 1
customize_changeset: 1
mailpoet_page: 1
mts_notification_bar: 1
nav_menu_item: 10
page: 9
post: 4
product: 1
revision: 25
shop_coupon: 1
shop_order: 506
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Classic Widgets: by WordPress Contributors – 0.2
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Facebook for WooCommerce: by Facebook – 2.6.1
Site Kit by Google: by Google – 1.38.1
Jetpack: by Automattic – 9.9.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
BeTheme Header Builder: by Muffin group – 1.0.7.2
Facebook for WordPress: by Facebook – 3.0.5
Slider Revolution: by ThemePunch – 6.5.4
Snapchat Pixel for WooCommerce: by Snapchat – 1.0.0
Snap Pixel: by Hassan Ali – 1.5.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Myfatoorah - API Ver 2.0: by MyFatoorah Plugins Support - Nermeen Shoman – 2.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
WooCommerce Zapier: by OM4 – 2.0.5
WooCommerce: by Automattic – 5.5.1 (update to version 5.5.2 is available)
WP Notification Bars: by MyThemeShop – 1.0.5

### Inactive Plugins (12) ###

Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
Akismet Anti-Spam: by Automattic – 4.1.9
BeCustom: by Muffin Group – 1.0
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Google Listings and Ads: by WooCommerce – 1.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Import Export for WooCommerce Wrapper: by Webtoffee – 1.0.9
MailPoet 3 (New): by MailPoet – 3.65.0
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.0.7
Order Import Export for WooCommerce Add-on: by Webtoffee – 1.0.5
Product CSV Import Export (BASIC): by WebToffee – 1.8.7
WooCommerce - Tap WebConnect: by Tap Payments – 1.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: KWD (?.?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 3
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #160 - /shop/
Cart: #161 - /cart/
Checkout: #162 - /checkout/
My account: #163 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Betheme
Version: 24.0.1.1
Author URL: https://muffingroup.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: drtheme/woocommerce/archive-product.php
drtheme/woocommerce/cart/cart.php
drtheme/woocommerce/cart/mini-cart.php
drtheme/woocommerce/content-product.php
drtheme/woocommerce/content-single-product.php
drtheme/woocommerce/loop/loop-end.php
drtheme/woocommerce/loop/loop-start.php
drtheme/woocommerce/loop/no-products-found.php
drtheme/woocommerce/loop/pagination.php
drtheme/woocommerce/notices/error.php
drtheme/woocommerce/notices/notice.php
drtheme/woocommerce/notices/success.php
drtheme/woocommerce/single-product/add-to-cart/external.php
drtheme/woocommerce/single-product/product-image.php
drtheme/woocommerce/single-product/product-thumbnails.php
drtheme/woocommerce/single-product/sale-flash.php
drtheme/woocommerce/single-product/tabs/additional-information.php
drtheme/woocommerce/single-product/tabs/description.php
drtheme/woocommerce/single-product/tabs/tabs.php
drtheme/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 2,001
Oldest: 2021-07-15 15:28:46 +0300
Newest: 2021-08-14 20:22:53 +0300

Pending: 3
Oldest: 2021-08-15 14:37:48 +0300
Newest: 2021-08-15 18:36:09 +0300

### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: No
Legacy Mode Disabled: ? Yes
SSL: ? Yes
REST API Authentication Key(s): ? 1
Task History Record Count: ? 14
Webhook #3: Zapier #subscription:4086601
- Status: active
- Trigger: order.status_changed
- Delivery Count (Last 30 Days): 10
Deleted Webhook Delivery Count: 4

### Status report information ###

Generated at: 2021-08-14 20:24:36 +03:00

Hi @ahmedtawfik93,

I see you have 2 other pixel plugins active besides the Facebook for WooCommerce pixel. The pixels are:

• Snapchat Pixel for WooCommerce: by Snapchat – 1.0.0
• Snap Pixel: by Hassan Ali – 1.5.4

It is possible that a conflict is happening somewhere on your site between the 3 pixel plugins. Was this working before and just stopped or it never worked?

Are you able to conflict test this by having only the Facebook for WooCommerce pixel active and test a transaction, then share your findings?

Let us know.

@battouly Thank you for your remarks. I don’t think that’s it because it’s always been that way and the order confirmation page (dawratrichter.com/success) does not have any other pixels installed. Is there another factor that might be causing this issue?

Anyway, I removed the snap pixel to test this theory and will keep you updated.

Hi @ahmedtawfik93,

I tried to test the pixel on your site using Facebook’s Chrome extension and was able to see it firing up until clicking on checkout when the page was not found. It looks like your site is down now, perhaps you are working on making changes to the site. I see:

If you are seeing this page, it is because there is no website installed on this domain yet.

Try keeping the Chrome extension running, then test the check out on your website once the site is back up.

Thanks for keeping us updated!

@darciemg Thank you for updating me. I apologize for any inconvenience you faced if you found that the website is down. It’s now back up and running.

As for the pixel, it will not be installed beyond the checkout page because we partner with a third party to provide us a payment gateway. However, you can find it in the thank you page (dawratrichter.com/success) and I can now see that the event has been registering again for the past couple of days.

So, what might have caused this temporary outage? and how can I prevent it from happening in the future?

Hi there,

Happy that it got back working! ??

So, what might have caused this temporary outage? and how can I prevent it from happening in the future?

I really don’t see a specific reason that could have triggered this issue.

Considering that it was working before, I would say that it was probably related to a conflict.

My recommendation would be to try looking back at all the changes that you had on your site right before the issue started happening. Was it after adding a specific plugin, theme, or even after specific updates?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.