Translating Custom Woocommerce Email Templates

Hi @vict0r1a,

>When building the site we used loco frequently and then we deleted it. Just now wanting to make changes we reinstalled it. Is that perhaps a problem?

It should not be a problem. Had you translated the string before?

To be specific it is the text regarding delivery I am trying to adjust.

Could you share with us the exact text string that you’re trying to search on Loco Translate?

Thanks.

Hi,
Yes I have translated the string before so I don’t know how it was originally. But I guess all the text strings in the confirmation emails should be in the same translation file.

The text with the delivery info in the first order confirmation Email is what I am trying to Update. When I searche for that text nothing appears.

Any suggestions?

Hello,

The text with the delivery info in the first order confirmation Email is what I am trying to Update.

Is it possible to share a screenshot of an example order confirmation email so we know which text you are trying to change? (don’t forget to hide any sensitive information!) – I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Please find screen shot of the marked text in yellow that I want to change.

And here is status report (there is a newer version of WordPress but that could not be the problem as I had this issue before):

### WordPress Environment ###

WordPress address (URL): https://www.purehabit.se
Site address (URL): https://www.purehabit.se
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: ? 5.7.2 – Det finns en nyare version av WordPress tillg?nglig (5.8)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: sv_SE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 400 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.16.04.1
Max Upload Size: 356 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: w1mw_
Total databasstorlek: 256.94MB
Datastorlek f?r databas: 224.39MB
Indexstorlek f?r databas: 32.55MB
w1mw_woocommerce_sessions: Data: 9.02MB + Index: 2.02MB + Motor InnoDB
w1mw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
w1mw_woocommerce_order_items: Data: 0.34MB + Index: 0.11MB + Motor InnoDB
w1mw_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Motor InnoDB
w1mw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
w1mw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_woocommerce_shipping_zone_locations: Data: 0.25MB + Index: 0.28MB + Motor InnoDB
w1mw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_actionscheduler_actions: Data: 1.02MB + Index: 0.53MB + Motor InnoDB
w1mw_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_actionscheduler_logs: Data: 0.30MB + Index: 0.27MB + Motor InnoDB
w1mw_aiowps_events: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_aiowps_failed_logins: Data: 0.34MB + Index: 0.00MB + Motor InnoDB
w1mw_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_aiowps_login_activity: Data: 0.08MB + Index: 0.00MB + Motor InnoDB
w1mw_aiowps_login_lockdown: Data: 1.52MB + Index: 0.00MB + Motor InnoDB
w1mw_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_commentmeta: Data: 0.03MB + Index: 0.03MB + Motor MyISAM
w1mw_comments: Data: 2.51MB + Index: 0.72MB + Motor MyISAM
w1mw_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_hustle_entries: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
w1mw_hustle_modules: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_hustle_modules_meta: Data: 0.17MB + Index: 0.03MB + Motor InnoDB
w1mw_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Motor InnoDB
w1mw_icl_content_status: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_core_status: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_flags: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_languages: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_icl_languages_translations: Data: 0.19MB + Index: 0.11MB + Motor InnoDB
w1mw_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_icl_message_status: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_node: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_icl_reminders: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_icl_strings: Data: 3.52MB + Index: 5.55MB + Motor InnoDB
w1mw_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_icl_string_pages: Data: 0.13MB + Index: 0.08MB + Motor InnoDB
w1mw_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_string_status: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_string_translations: Data: 2.52MB + Index: 0.45MB + Motor InnoDB
w1mw_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_translate: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_icl_translations: Data: 0.31MB + Index: 0.88MB + Motor InnoDB
w1mw_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_icl_translation_status: Data: 0.06MB + Index: 0.02MB + Motor InnoDB
w1mw_layerslider: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_links: Data: 0.00MB + Index: 0.00MB + Motor MyISAM
w1mw_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Motor InnoDB
w1mw_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_options: Data: 22.75MB + Index: 0.67MB + Motor MyISAM
w1mw_pmxi_files: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_pmxi_history: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_postmeta: Data: 143.14MB + Index: 11.28MB + Motor MyISAM
w1mw_posts: Data: 12.68MB + Index: 0.93MB + Motor MyISAM
w1mw_revslider_css: Data: 0.13MB + Index: 0.02MB + Motor InnoDB
w1mw_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_sliders: Data: 0.11MB + Index: 0.02MB + Motor InnoDB
w1mw_revslider_sliders_bkp: Data: 0.11MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_slides: Data: 1.02MB + Index: 0.02MB + Motor InnoDB
w1mw_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Motor InnoDB
w1mw_revslider_static_slides: Data: 0.03MB + Index: 0.02MB + Motor InnoDB
w1mw_revslider_static_slides_bkp: Data: 0.03MB + Index: 0.00MB + Motor InnoDB
w1mw_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_sbi_instagram_posts: Data: 0.11MB + Index: 0.00MB + Motor InnoDB
w1mw_termmeta: Data: 1.50MB + Index: 0.11MB + Motor InnoDB
w1mw_terms: Data: 0.02MB + Index: 0.04MB + Motor MyISAM
w1mw_term_relationships: Data: 0.28MB + Index: 0.61MB + Motor MyISAM
w1mw_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Motor MyISAM
w1mw_usermeta: Data: 0.37MB + Index: 0.20MB + Motor MyISAM
w1mw_users: Data: 0.02MB + Index: 0.03MB + Motor MyISAM
w1mw_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_wc_customer_lookup: Data: 0.11MB + Index: 0.09MB + Motor InnoDB
w1mw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Motor InnoDB
w1mw_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Motor InnoDB
w1mw_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
w1mw_wc_product_meta_lookup: Data: 0.13MB + Index: 0.20MB + Motor InnoDB
w1mw_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
w1mw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Motor InnoDB
w1mw_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
w1mw_yoast_indexable: Data: 4.52MB + Index: 0.39MB + Motor InnoDB
w1mw_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.16MB + Motor InnoDB
w1mw_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
w1mw_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Motor InnoDB
w1mw_yoast_seo_links: Data: 7.39MB + Index: 2.36MB + Motor InnoDB
w1mw_yoast_seo_meta: Data: 0.17MB + Index: 0.00MB + Motor InnoDB

### Post Type Counts ###

amn_mi-lite: 1
attachment: 2271
custom_css: 1
customize_changeset: 2
elementor_library: 1
mc4wp-form: 3
nav_menu_item: 176
oembed_cache: 2
page: 136
popup: 2
popup_theme: 8
post: 94
product: 800
product_variation: 236
revision: 1552
shop_coupon: 68
shop_order: 2477
thegem_client: 74
thegem_footer: 1
thegem_gallery: 18
thegem_news: 13
thegem_pf_item: 182
thegem_qf_item: 24
thegem_team_person: 10
thegem_testimonial: 2
thegem_title: 1
vtprd-rule: 1
woo_product_tab: 1
wpcf7_contact_form: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

LayerSlider WP: av Kreatura Media – 6.11.8
Product Feed Manager for WooCommerce: av RexTheme – 6.6.9
Contact Form 7: av Takayuki Miyoshi – 5.4.2
Cookie Notice & Compliance for GDPR / CCPA: av Hu-manity.co – 2.1.1
Duplicate Page: av mndpsingh287 – 4.4.1
Google Tag Manager for WordPress: av Thomas Geiger – 1.13.1
Enhanced E-commerce for Woocommerce store: av Tatvic – 4.0.1
Facebook for WooCommerce: av Facebook – 2.6.1
Header Footer Code Manager: av 99robots – 1.1.11
Head, Footer and Post Injections: av Stefano Lissa – 3.2.2
Insert Pages: av Paul Ryan – 3.6.1
Smash Balloon Instagram Feed: av Smash Balloon – 2.9.2
WPBakery Page Builder: av Michael M - WPBakery.com – 6.6.0
Klarna Checkout for WooCommerce: av Krokedil – 2.5.9
Klarna Order Management for WooCommerce: av klarna
krokedil – 1.6.7

Loco Translate: av Tim Whitlock – 2.5.3
Mailchimp for WooCommerce: av Mailchimp – 2.5.2
MC4WP: Mailchimp for WordPress: av ibericode – 4.8.6
Facebook for WordPress: av Facebook – 3.0.5
Slider Revolution: av ThemePunch – 6.4.6
TheGem Blocks: av Codex Themes – 1.0.4
TheGem Theme Elements (for WPBakery): av Codex Themes – 5.0.2.2
CTX Feed: av WebAppick – 4.4.19
Ajax add to cart for WooCommerce: av QuadLayers – 1.2.0
WooCommerce: av Automattic – 5.5.2
WordPress Importer: av wordpressdotorg – 0.7
Hustle: av WPMU DEV – 7.4.4
Yoast SEO Premium: av Team Yoast – 14.4.1
Wordpress Page Widgets: av CodeAndMore – 3.9
Yoast SEO: WooCommerce: av Team Yoast – 11.6
Custom Product Tabs for WooCommerce: av YIKES
Inc. – 1.7.7

### Inactive Plugins (16) ###

All In One WP Security: av Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Direct Checkout for WooCommerce: av QuadLayers – 2.5.0
Elementor: av Elementor.com – 3.3.1
Far Future Expiration Plugin: av Tips and Tricks HQ – 1.4
SVG Support: av Benbodhi – 2.3.19
Upload Url and Path Enabler: av Grégory Viguier – 1.0.4
Velvet Blues Update URLs: av VelvetBlues.com – 3.2.10
WC Speed Drain Repair: av WP Fix It – 1.3
WooCommerce Dynamic Pricing & Discounts: av RightPress – 2.3.3
WooCommerce Google Product Feed: av Ademti Software Ltd. – 9.6.7 (en uppdatering till version 10.1.5 finns tillg?nglig)
WP Fastest Cache: av Emre Vona – 0.9.3
WP Fastest Cache Premium: av Emre Vona – 1.6.0
WP Performance Score Booster: av Dipak C. Gajjar – 2.0
YellowPencil: av WaspThemes – 7.5.1
YITH WooCommerce Wishlist: av YITH – 3.0.25
YITH WooCommerce Wishlist Premium: av YITH – 2.2.12

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Butikbas: #28676 - /hudvard/
Varukorg: #35 - /cart-2/
Kassan: #21449 - /checkout/
Mitt konto: ? Sidan inneh?ller inte kortkoden [woocommerce_my_account].
Allm?nna villkor: #29121 - /kundservice/kopvillkor/

### Theme ###

Name: TheGem (WPBakery)
Version: 5.0.2.2
Author URL: 
Child Theme: ? – Om du modifierar WooCommerce p? ett modertema som du sj?lv inte byggt
s? rekommenderar vi att du anv?nder ett barntema ist?llet. L?s: Hur du skapar ett barntema

WooCommerce Support: ?

### Templates ###

Archive Template: Ditt tema har en woocommerce.php-fil. Du kommer inte att kunna ?sidos?tta den anpassade woocommerce/archive-product.php-mallen eftersom woocommerce.php har prioritet ?ver archive-product.php. Avsikten med detta ?r att f?rebygga visningsproblem.
Overrides: thegem/woocommerce/cart/cart-shipping.php
thegem/woocommerce/cart/cart-totals.php
thegem/woocommerce/cart/cart.php
thegem/woocommerce/cart/cross-sells.php
thegem/woocommerce/cart/mini-cart.php
thegem/woocommerce/cart/proceed-to-checkout-button.php
thegem/woocommerce/cart/shipping-calculator.php
thegem/woocommerce/checkout/form-billing.php
thegem/woocommerce/checkout/form-checkout.php
thegem/woocommerce/checkout/form-coupon.php
thegem/woocommerce/checkout/form-login.php
thegem/woocommerce/checkout/form-shipping.php
thegem/woocommerce/checkout/payment-method.php
thegem/woocommerce/checkout/payment.php
thegem/woocommerce/checkout/review-order.php
thegem/woocommerce/checkout/terms.php
thegem/woocommerce/checkout/thankyou.php
thegem/woocommerce/content-product.php
thegem/woocommerce/content-single-product.php
thegem/woocommerce/content-widget-product.php
thegem/woocommerce/global/breadcrumb.php
thegem/woocommerce/global/form-login.php
thegem/woocommerce/loop/loop-end.php
thegem/woocommerce/loop/loop-start.php
thegem/woocommerce/loop/orderby.php
thegem/woocommerce/loop/pagination.php
thegem/woocommerce/loop/price.php
thegem/woocommerce/loop/rating.php
thegem/woocommerce/loop/result-count.php
thegem/woocommerce/loop/sale-flash.php
thegem/woocommerce/myaccount/form-edit-account.php
thegem/woocommerce/myaccount/form-edit-address.php
thegem/woocommerce/myaccount/form-login.php
thegem/woocommerce/myaccount/form-lost-password.php
thegem/woocommerce/myaccount/form-reset-password.php
thegem/woocommerce/myaccount/my-account.php
thegem/woocommerce/myaccount/navigation.php
thegem/woocommerce/myaccount/orders.php
thegem/woocommerce/order/order-details-customer.php
thegem/woocommerce/order/order-details-item.php
thegem/woocommerce/order/order-details.php
thegem/woocommerce/product-searchform.php
thegem/woocommerce/single-product/add-to-cart/external.php
thegem/woocommerce/single-product/add-to-cart/grouped.php
thegem/woocommerce/single-product/add-to-cart/simple.php
thegem/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
thegem/woocommerce/single-product/meta.php
thegem/woocommerce/single-product/price.php
thegem/woocommerce/single-product/rating.php
thegem/woocommerce/single-product/related.php
thegem/woocommerce/single-product/review-meta.php
thegem/woocommerce/single-product/review.php
thegem/woocommerce/single-product/tabs/description.php
thegem/woocommerce/single-product/tabs/tabs.php
thegem/woocommerce/single-product/title.php
thegem/woocommerce/single-product/up-sells.php
thegem/woocommerce/single-product-reviews.php
thegem/woocommerce/content-product_cat.php

### Action Scheduler ###

F?rdigbehandlad: 1?320
Oldest: 2021-07-18 21:46:48 +0200
Newest: 2021-08-16 19:21:29 +0200

Misslyckades: 9
Oldest: –
Newest: –

V?ntar: 1
Oldest: 2021-08-17 11:57:59 +0200
Newest: 2021-08-17 11:57:59 +0200

### Status report information ###

Generated at: 2021-08-16 19:38:17 +02:00

Thanks for helping out!

Link to screen shot:
https://snipboard.io/rDL8Eo.jpg

Hi @vict0r1a

Thank you for the system status and screenshot. It looks like you are trying to change the free shipping text – in which case, can you change it from WooCommerce > Settings > Shipping > [your shipping zone]?

Oh yes, so much easier! Thank you so much for your help.

Hi @vict0r1a

You’re welcome! I’m marking this thread as resolved now. If you have any further questions, please feel free to open a new topic.