no settings in triggers anymore after update

  • Resolved Kresimir Pendic

    (@gorostas)


    3 years, 7 months ago

    Hi,

    we have recently updated to latest version and somehow we lost triggers in admin and it doesn’t work anymore.

    We have checked in database directly and see that popupsare still saved in posts_meta table which is good news!


    (I’ve marked same post ID in DB on images)

    We have tried to go version by version -1 from 1.16 to 1.10 but to no vail, no UI changes in admin are shown and no inspector JS errors either..

    Thank you for any help or idea that you might have,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Bel

    (@belimperial)

    Hello @gorostas

    Good day, and thank you for reaching out to us!

    We are sorry to hear you are facing this issue on your popup. This issue happens when there’s a plugin/theme conflict and affects Popup Maker. I would suggest checking our documentation Test if a Plugin or Theme Interferes with Popup Maker

    Hope that helps. If your issue is resolved please take a moment to rate and review the plugin.
    If the issue persists, you may need to contact us to our premium support here and kindly provide the URL of your website. Thank you!

    Got the same problem, for me the items are hidden but present in html source and there is a js error:

    Uncaught Error: Option ‘multiple’ is not allowed for Select2 when attached to a <select> element.

    js part that throws this problem:

    n.addClass(“pumselect2-initialized”).pumselect2(e),
    null != t ? e.multiple && “object” != typeof t && “” !== t ? t = [t] : e.multiple || “” !== t || (t = null) : t = null,
    i && r && null !== t && (“number” == typeof t || t.length) ? o.ajax({

    if i remove the display:none from source and enter a condition it forwards me to the posts overview page without saving data.

    • This reply was modified 3 years, 7 months ago by Nolibert.
    • This reply was modified 3 years, 7 months ago by Nolibert.
    Bel

    (@belimperial)

    Hi @nolibert

    Thank you for joining the thread.

    We apologize for the inconvenience this may have caused you. For us to investigate further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here https://wppopupmaker.com/support/

    Please include your site URL and the error log from Popup Maker Tools and server.

    Thank you and we look forward to hearing from you soon.

    Same happening with me, exactly as Nolibert described.

    Is there a fix?

    Here is what I see, in the editing window and when using the Inspector: https://imgur.com/a/qHBMFep

    • This reply was modified 3 years, 6 months ago by brightcoconut.
    Maria T

    (@mariatogonon)

    Hello there, @nolibert & @adamkayce – we are very sorry to hear that you are experiencing the same issue.

    I would suggest you re-activate the plugin and when you are on the page with the popup settings box, see if this guide gives you anything useful to go on: Checking JavaScript Errors

    Keep us posted on how that goes. In case you need further assistance, I would encourage you to escalate this issue directly to our HelpScout support desk as we might need further website details. Check this link: https://wppteopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.

    Thread Starter Kresimir Pendic

    (@gorostas)

    Hi @mariatogonon

    are there any updates for this issue? Thanks

    Hi;

    Same happened on my site… All triggers disappeared. When I programmed them manually again, they work without any problem.

    It would be great if there was an option to save a settings backup to solve problems like that if it happens again on the future.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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