Absolutely USELESS Plugin

  • This plugin works for a day or two then stops. The support us utterly useless. They try and blame it on you, say you didnt set it up properly or some other BS. Once proved they are wrong they ignore you for weeks on end.

    The plugin is absolutely bugged to the hills. These people should not call themselves developers because they do not have a clue.

    DO NOT PURCHASE THIS UNLESS YOU LIKE WASTING MONEY.

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  • Plugin Author smashballoon

    (@smashballoon)

    Hi Jay (@tbfmonlineradio),

    Thanks for your feedback. We always appreciate critical feedback and try to learn from it, however, in this case what you’re stating simply isn’t true. I have gone back and checked and we sent 17 replies to try to help you with your issue and our support team spent countless hours trying to help you debug an issue with your Facebook account.

    [redacted by moderator]

    As you can see, you sent us an email on July 5th, we responded on July 7th, it was then over 3 weeks later till you responded back again. At which point I apologized for any frustration and promptly issued a refund as you had requested.

    As I explained in my email response, I am genuinely sorry for the issue you experienced with your Facebook account. We tried our best to troubleshoot it with you but unfortunately it was outside of our control and not something we were able to successfully resolve. I then proceeded to fully refund your payment despite it being 6 months since purchase and being outside our regular 30 day refund window.

    I’m not sure what else we could have done here to help. Our support team was courteous and as helpful as they could be considering this issue was not related to the plugin itself and was outside of our control.

    I’m really sorry you had a negative experience, and can sincerely sympathize with the frustrations of dealing with Facebook issues, as we’ve been having to deal with them for 8 years now! Believe me when I say that it is as frustrating for us as it is for you, and we wish working with Facebook was easier.

    I wish you all the best in the future.

    John

Viewing 1 replies (of 1 total)
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