WL: Universal Product Layout can’t go full width

  • Resolved zijian17

    (@zijian17)


    3 years, 7 months ago

    Hi Team,

    After updated to the latest version. The WL: Universal Product Layout can’t go full width on the second row. The setting is alright. But it just remain in a box. Something is blocking it to run full width.

    Looks fine inside Elementor, but not working when I VIEW the page on LIVE Site.

    • This topic was modified 3 years, 7 months ago by zijian17.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @zijian17

    Thank you very much for reaching out.

    We have read your message and it doesn’t seem to be coming

    from the widget of our plugin. This is happening because you haven’t set

    the full-width option from the Elementor settings.

    The main area is the following:

    https://prntscr.com/1gg5rz2

    AND the content of our Universal Product Layout widget

    is located within the main area. Please set the full-width option for

    this particular area and check again. Hopefully, it will solve the issue.

    Best wishes,
    Support Team

    Thread Starter zijian17

    (@zijian17)

    Hi,

    I am sure it’s all set to full-width with stretch option. This only happened after I updated to the latest version. Prior to it, it’s version 1.9.0.

    here’s the video to show you.
    https://streamable.com/hdsxeb

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hey @zijian17

    It would be great if you create a ticket on our support website.

    https://hasthemes.com/contact-us/

    Thank you!

    Thread Starter zijian17

    (@zijian17)

    I am using a free version right now. I am eligible for the support?

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Yes, you can create a support ticket from the link above.

    Just mention “Free” in the purchase code field.

    Thanks!

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @zijian17

    Hope you are doing well and safe!

    Since the latest version of our plugin already fixed the problem,

    we’d like to mark this as “Resolved“.

    Hope that’s okay ??

    If we can be of any further assistance, please let us know.

    We’ll surely help you with that.

    Kind regards,
    Support Team

Viewing 6 replies - 1 through 6 (of 6 total)
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