No image appearing on first slide and poster image warning

  • Resolved mythreeseasons

    (@mythreeseasons)


    3 years, 7 months ago

    In my last web story, the first page image does not appear even though it appears in the editor. Also, there is now a new optimal size listed for the poster image (853 by 1792 I believe). I uploaded that size or larger over 15 times, and the error message would not go away. I tried to create a new web story and the image would still not go away. I regret publishing it and feel I may waste good traffic I could’ve earned.

    The only way I can use the app is in trouble shooting mode and I don’t understand why this is not fixed yet either. Please keep me posted! I was getting tons of traffic before and now I’m quite worried.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @mythreeseasons Thank you for reaching out, and we’re sorry to hear you’re experiencing these issues. Hopefully, we can help to resolve it. Please share a few more details.

    What are you seeing in the Stories editor? This is the current first-page slide: https://jmp.sh/36fW8nZ

    I uploaded that size or larger over 15 times, and the error message would not go away.

    Where are you seeing the error message – in the pre-publish checklist?

    Who is your hosting provider?

    Plugin Author Pascal Birchler

    (@swissspidy)

    > The only way I can use the app is in trouble shooting mode and I don’t understand why this is not fixed yet either.

    If it works in Troubleshooting mode that means there’s a conflict with another plugin. Try disabling all other plugins one by one to find the culprit. Then we can look into how to best ensure compatibility going forward.

    @mythreeseasons Hi there! Are you still having trouble here?

    @mythreeseasons We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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