• Resolved deepesh316

    (@deepesh316)


    Hi,

    I am facing a huge issue right now. There is a case where payment from payu is success and since i am using woocommerce, i checked the dashboard and transaction id is missing when the order is either pending / cancelled / failed. i tried to print the value of order details, I can see that transaction_id key is returning empty value. The case where this is happening when order status is pending / failed / cancelled. Where as if the order status is processed, then I am able to get the transaction id. I am not doing any overriding changes in these orders.

    I am using this function to get the order details, that’s all

    $order = wc_get_order($myOrderId);

    Please let us know why transaction id is missing as this is super required for us to do some other changes.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Gautam Garg

    (@gautammkgarg)

    Hi @deepesh316

    Need more information in order to understand the issue. Please contact us on WhatsApp. WhatsApp number is given on the link below.

    https://www.knitpay.org/contact-us/

    Plugin Author Gautam Garg

    (@gautammkgarg)

    As discussed with you on call. Currently, PayUmoney is not fully compatible with Knit Pay due to various server-level changes going on at PayU side. This has made PayUmoney very unstable.
    If you want to continue using Knit Pay, kindly consider using some alternate payment gateway.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Transaction Id is missing in order details for Payu gateway’ is closed to new replies.