I make asset changes and they disappear

Hi @rachelwilk

I hope you’re well today and thank you for your question!

If the changes don’t stay there and/or they revert back “on their own” it usually means that there’s some additional cache involved.

If you are using any caching plugin on site other than Hummingbird, please clear that cache and even consider disabling such cache at least for the time of making changes to Hummingbird’s Asset Optimization.

Make sure also, please, that if there’s any server-side cache (of any kind) – that it is fully purged before and after making changes to Asset Optimization.

I understand that Hummingbird is the only plugin on site currently performing JS/CSS optimization, right?

Kind regards,
Adam

Hi Adam,

Thank you for your quick response!

I do not have another plugin that is used to cache the site. I did have W3 total cache installed before I added Hummingbird. I have since uninstalled and deleted it. Yes, Hummingbird is the only plugin I am using for optimization.

Please advise.
Thanks so much!

Hi @rachelwilk

Thank you for the information.

or so all changes are gone and will not save. Please help!

Could you let us know what you get when trying to save the changes?

Please, click on the right button of mouse > inspect > console and take a screenshot so we can see if there is any JavaScript conflict.

You can upload the image on Google drive or any image sharing solution and paste the link.

To find more about browser console: https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

Let us know the result you got.
Best Regards
Patrick Freitas

Hi Patrick,
When I save the changes I get the message that says it was successful. Then when I log out and log back in all changes are gone. Heres the screen shot –
https://www.dropbox.com/s/y3lri0txm1ku2u4/Screen%20Shot%202021-07-22%20at%201.29.53%20PM.png?dl=0
Thanks! Rachel

Hi @rachelwilk,

Thanks for sharing the screenshot, unfortunately, the screenshot doesn’t give any clue regarding what might have caused it.

I do not have another plugin that is used to cache the site. I did have W3 total cache installed before I added Hummingbird. I have since uninstalled and deleted it. Yes, Hummingbird is the only plugin I am using for optimization.

I see you have only mentioned plugins. Could we know whether there is any cache enabled on the server-side? Like Object cache etc?

In general, the Hummingbird plugin should work fine with server-side cache, however, it would be better if we could rule out all the possibilities.

Could you please double-check with your hosting provider if there is any such setting enabled? If yes, please check whether it’s possible to temporarily disable server-side cache and see whether you could replicate such an issue.

If you still notice the same issue even after that, could you also please rule out a plugin conflict?

Please check the following flowchart on how to run a plugin conflict:
https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Please let us know how that goes. Looking forward to your response.

Kind Regards,
Nithin

Thanks Nithin. I do not have a cache enabled on the server side. I will check plugins.

Hi @rachelwilk

Thank you for the info.

Please, keep us posted.

Best Regards
Patrick Freitas

Hi @rachelwilk

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional questions or problems.

Best Regards
Patrick Freitas