Fatal error: Uncaught Error: Class ‘WC_Payment_Gateway’

Hi @cvaalbany,

It appears to be an issue with the gd-system-plugin under folder mu-plugins that may be conflicting with the latest version of WooCommerce.

You’ll want to verify if an update exists for that must-use plugin which may help solve the issue. A mu-plugin cannot be deactivated in the Plugins page of your WordPress dashboard. It will always be executed, unless it is uninstalled/deleted.

Let us know if you have further questions.

Thanks for your response and tip. I ended up restoring my site to (2) days before this debacle and not updating woocommerce after the restore at least until after my event.

~ Christine

Hi there,

Thanks for the update.

You’ll want to make sure you’re running one of the Patched WooCommerce versions to prevent security vulnerabilities. More details here: https://woocommerce.com/posts/critical-vulnerability-detected-july-2021/

You could also follow up with GoDaddy on the gd-system-plugin which seems to be the root cause of the error.

I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

Cheers.

hello
i have the same issue. can u please tell me what are exact steps u followed? iam also managing my website through godaddy. this has a been headache for me lol

Hi– Sorry to hear.
1. I went to my GoDaddy Account and went to my products page. I then found my managed wordpress section and clicked ‘Manage’
2. On the next page, I clicked the ‘Overview’ button.
3. In the top ribbon, click on ‘Backups’.
4. In the backup history section, I selected a date before my site went down with the critical error and then selected ‘Download Backup’
5. I chose “Download All” for download type and waited the length of time needed to download everything.
6. Once this was complete, I made sure that the date I picked was still showing on the screen and selected ‘Restore’
7. I waited for the site to restore and once completed, gave it a few minutes.
8. I cleared cached images and files as well as cookies on my laptop and phone.
9. Typed in my website URL and saw my site up and running. I was finally able to get back into my admin site too.
10. I made sure I updated my plugins (if necessary) BUT, I didn’t update Woo Commerce…

But, now, Im working with someone @ GoDaddy based on what Mirko P posted to make sure everything is running as normal and there aren’t security issues.

Good luck!

Hi @dulana,

I hope the steps mentioned by @cvaalbany will help you solve the issue. If not, please open a new thread, send over your System Status report and any Fatal error you may encounter on your logs. We’ll be happy to help you there.

Thanks!

Hi @cvaalbany ,

I had been facing the exact same problem 2 days ago. I updated the plugin, and it showed a critical error. I also consulted GoDaddy Guides, and they deactivated my plugins and main theme. After a while, when I could access my half-functioning dashboard, I again activated WooCommerce, and it (again) broke my site.
Thanks to you, I restored my backup through GoDaddy, and I can finally access my dashboard.
But I am afraid to update WooCommerce or change it in any way, because the last time I had updated it, it broke my site.
You said, “

BUT, I didn’t update Woo Commerce

”
It would be really helpful if you could tell me if you solved anything regarding this? I do not update the plugin, however, it is always recommended to do so and my updates are piling up. Are you able to update/access without facing any issues? If so, did you hire a professional to debug?
As I said, it would really help me.
Thanks,
AR

Hi @ar07,

Please create your own thread for your issue, as there’s an extremely high chance you have a different configuration. We want to make sure that everyone’s issues receive their own thread with proper attention.

Thanks!