Popup doesn’t show because of display: none;

  • Resolved xandru

    (@xandru)


    3 years, 4 months ago

    Hi community

    I’ve installed the popupmaker and set it up. Unfortunately the popup doesn’t show. Reason: the necessary <div> is set on display: none; which is noted inline.

    A few aspects on that:
    – I can’t find any setting in the Backend why the popup is set to display: none;??
    – I want to avoid overwriting the inline noted CSS

    Any ideas?

    Thanks
    Alex

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Maria T

    (@mariatogonon)

    Hello @xandru – we are sorry for this inconvenience.

    We have seen multiple similar reports and we are still investigating why this happens. As of now, we suggest a workaround fix which is to use CSS code.

    You can add this custom CSS below and I would suggest insert it to your Theme’s Customizer Additional CSS area: https://share.getcloudapp.com/8LuoxYkW

    .pum-overlay.pum-active,  
.pum-overlay.pum-active .popmake.active {           
    opacity: 1 !important;           
    display: block !important; 
}

    Hope that helps.

    If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

    Thread Starter xandru

    (@xandru)

    Hey @mariatogonon

    No problem, thanks a lot for the fast reply! Highly appreciated.

    I will go ahead and add this CSS-code (thanks for that as as well!).

    All the best for you!
    AleXandru ??

    Maria T

    (@mariatogonon)

    Hi AleXandru! Glad we could help. ??

    By the way, if you have time, we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day ahead and stay safe!

    Hello,

    Same problem if we use Elementor Pro.
    After some Elementor update this year, the same problem came up.

    @mariatogonon written solution, by adding css code, solved the problem.

    I also wrote to Elementor support team, but they said there was nothing they could do
    excerpt from their response:
    —
    You must contact their respective authors in this case in order that will offer compatibility with Elementor.

    They can open an issue on our Github and our developers will do their best to offer assistance.
    —-

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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