campaign “has not received” resolved 860, but all 2300 were sent

  • Resolved egerlach

    (@egerlach)


    3 years, 7 months ago

    After I detected, that only 25% of emails obviously reached the receiver , because only 25% of autoresponder emails have come back, I resent the email with filter “has not received”. Then this plugin told me: about 860 emails (out of 2300) to send. I clicked “send now”. Now I look into dashboard and see: 6700 emails sent today!!! (2300 + 1000 from to other campaigns) thats exactly the double(!!) sum of all emails I have!!! So seems that every email was sent twice, not only the 860 emails were sent! Same with other two compaign, where I also sent “has not received”: in one case plugin told me so resend about 250 out of 730. I also clicked yes. Now seems that ALL emails were sent again!!!

    Who can explain that?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter egerlach

    (@egerlach)

    I counted automatic responder emails and I analysed them:
    1. auto responder emails are NOT twice. so my emails are NOT sent twice. good!
    2. they are in sum not about 260 but 205, so NOT all emails were delivered, less that with thunderbird mail merge.

    Result: “6700 email sent” is wrong. even only about 2900 emails out of 3300 reached the target. A shameful result. I even resent emails “not received” a second time. So I try with 1/2 second delay between every email in future – like thunderbird does it automatically with “mail merge” addon and EVERY mail reaches the target. BTW the server that sends the email is the same. Maybe my provider sends emails differently when I use thunderbird on my desktop PC. But I want to test the delay of 1/2 second between emails.

    • This reply was modified 3 years, 7 months ago by egerlach.
    • This reply was modified 3 years, 7 months ago by egerlach.
    Thread Starter egerlach

    (@egerlach)

    I see I got the report of the “has not received” campaign: “And it sent email to 2533 recipient(s).” Thats the complete list! And its wrong! If all emails would have been sent again, the I would get duplicates from autoresponder of the email owner, about every 10th email sends a autoresponder email, I knwow it, I sent the email about 6 times this year with thunderbird mail merge. Now, sending with this plugin, I couldn’t detect any autoresponder duplicate. So the result is wrong. Furthermore its correct what the campaign told me at start: “has not received” is about 860 emails (not 2533!). Sending email with this plugin seems to be a mystery …
    Who can explain?
    Who has made same experinces?
    I have PRO version.

    • This reply was modified 3 years, 7 months ago by egerlach.
    • This reply was modified 3 years, 7 months ago by egerlach.
    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    I am sorry for the inconvenience you are having with the sending of campaign emails.

    We are investing this issue on our end will respond you back as soon as possible.

    Also, we have received your email in our support system. We will continue our communication from there.

    Thanks for your coordination and patience.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi Eckard,

    Since we have resolved your queries/issues through our support system, I am closing this thread.

    Feel free to open a new thread in case if you need any further help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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