PopUp sometimes doesn’t show up

Hi @gabrielbotelhol – thanks for writing in and we apologize for any inconvenience this has caused you.

I viewed the test page and it seems a popup is displaying as expected. See screenshot: https://share.getcloudapp.com/xQu7mEyD Upon reloading the page, the popup is not displaying any more.

Please could you make sure that you did not set any cookie to the popup? If there is, then kindly remove it and the popup will be display every time you reload the page.

You can try that and hope that helps. ??

If that works for you then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

Otherwise, you can reach us directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Hello, @mariatogonon. Thanks for replying.

As I mentioned, there isn’t any cookie enabled (and there isn’t any PopUp maker’s cookie created).

Idk if this is a cache issue, but sometimes when I reload it won’t show up, as you said, and other times it will.

Again, thank you for the reply.

Hi there @gabrielbotelhol – I believe this is related to caching.

You may want to reach out to your host and ask them to clear/purge all server-side cache, or, if your website is using any CDN or Cloudflare, then try to disable the cache temporarily to see if that makes any difference.

Otherwise, I would suggest escalate this issue directly to our HelpScout support desk as we might need further website details to be able to assist you further with this. Check this link: https://wppopupmaker.com/support/ We recommend this way to secure your website’s information. Thank you.