woocommerce bug

Hi @tbaikamine

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://localhost/wordpress
Site address (URL): https://localhost/wordpress
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Win64) PHP/7.4.0
PHP Version: 7.4.0
PHP Post Max Size: 98 GB
PHP Time Limit: 3600
PHP Max Input Vars: 2500
cURL Version: 7.67.0
OpenSSL/1.1.1c

SUHOSIN Installed: –
MySQL Version: 5.7.28
Max Upload Size: 98 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 1.21MB
Database Data Size: 1.03MB
Database Index Size: 0.18MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 0.91MB + Index: 0.04MB + Engine MyISAM
wp_postmeta: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_posts: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 30
customize_changeset: 7
page: 7
post: 1
product: 29
revision: 10

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 5.4.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #11 - /shop/
Basket: #12 - /basket/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: storefront child
Version: 1.0.0
Author URL: https://linkedin.com/in/tbaik-amine
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.7.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 3
Oldest: 2021-07-11 16:40:55 +0100
Newest: 2021-07-12 12:21:46 +0100

### Status report information ###

Generated at: 2021-07-12 21:29:17 +01:00

Hi @tbaikamine

Thanks for the System Status Report.

Could you also provide a screenshot of your shop page, the settings you have under Appearance > Customize and an example of the image you are using to test please?

We can then try to replicate on our end and look into this further.

Thanks!

you know what
https://aminelab.com/woocommerce

i will keep this test website for 24h
it’s a fresh wordpress installation. ONLY woocommerce installed and activated alongside with storefront
just visit the home page and look/pay close attention to first row
then look again to the second row.

pictures of all sizes will be coropped
UNLESS ! if one of the dimensions (height OR width) is less than 230px (number can be different depending on your screen size)
then the cropping is skipped for that product
and the grid looks terrible.

if you want to access the dashboard for whatever reason (to check if other plugins are installed. or you want to make sure it’s storefront or whatever)
login: woocommerce
password: woocommerce

you can reproduce the same environement yourself and see the issue
after I delete the test website.
this will save you time instead of asking more questions.

• This reply was modified 3 years, 4 months ago by tbaikamine.
• This reply was modified 3 years, 4 months ago by tbaikamine.

Hi @tbaikamine

It looks like the test site was removed before we were able to look into this.

Could you share a screenshot of:

– Your product catalog showing the issue, as I am unable to replicate this on my own test site at the moment
– Your settings under Appearance > Customize > WooCommerce for both Product Images and Product
– The image settings and where you are configuring it with only one dimension.

We will be standing by for your response.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.