Remove sub order and notification

  • Resolved shobuybd

    (@shobuybd)


    3 years, 4 months ago

    I need some help to resolve the following issue,
    1. Customer getting SMS for each sub-order and main order
    2. Admin receiving multiple email for each sub-order and main order

    I am willing to remove sub-order functionality, so that the order is count as a single order and customer will receive 1 SMS and admin will receive 1 email for entire order.

    Thank you

    • This topic was modified 3 years, 4 months ago by shobuybd. Reason: Screenshot added

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @shobuybd,

    WooCommerce doesn’t have any sub-order features. Dokan brings its own functionality where there has an order from multiple vendors. It splits vendors’ orders into sub-orders and keeps order for the admin as a parent order.

    By default, the admin & customers will get only one email for the main order number.

    Also, Dokan has integration only with the Texty plugin for sending SMS to Admin, Vendor, & Customers at this moment.

    If you use the Texty plugin, the customer will only get an SMS for the main order.

    I’ve tested the issue locally there was no problem at all. The Admin & Customers get only one email and SMS against the parent order.

    If you’re not getting 1 email for admin & customers, there might have a plugin conflict on your site that needs to check by enabling/disabling other plugins except Dokan & WooCommerce.

    Also, if you’re using other SMS gateway plugins, it should be compatible be with Dokan. Otherwise, it will send SMS for all orders to the admin and customers.

    However, if the above plugin conflict troubleshoots method doesn’t resolve the multiple email sending feature, kindly contact us through our support channel.

    Thank you,

    Thread Starter shobuybd

    (@shobuybd)

    Is there any way to disable sub order functionality?

    Hi @shobuybd,

    Disabling sub-order is unavailable in Dokan. If you want to disable it, then you need to modify the core file.

    In that case, you can investigate the following files for modifications –

    • File: Manager.php
    • Path: wp-content\plugins\dokan-lite\includes\Order
    • File: wc-legacy-functions.php
    • Path: wp-content\plugins\dokan-lite\includes

    Thank you,

    //

    • This reply was modified 3 years, 4 months ago by Ward. Reason: Retracted
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Remove sub order and notification’ is closed to new replies.