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Resolved

(@paradisiac)

Hey guys!

I have tried adding the additional product tab via ACF Pro (Advanced Custom Fields) and then showing it on product page. I followed several tutorials, but the tab never showed.

I thought that I’m doing something wrong so I installed a plugin for additional tabs, the additional product tab still does not appear.

What I tried?

– I tried to disable all plugins: tab still not appearing
– I tried to switch the theme: tab still not appearing
– I tried to clear cache, disable cache, test via Sizzy without cache at all: tab does not show
– I tried to add a custom product tab via custom tabs plugin: still not appearing
– I tried to add a custom product tab via ACF Pro: still not appearing

Could someone please help me with this issue, as I’m not sure what else I could try? I’m also providing the WooCommerce status report, if it helps anyone.


### WordPress Environment ###

WordPress address (URL): https://phonestorerosmalen.nl
Site address (URL): https://phonestorerosmalen.nl
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.13
PHP Post Max Size: 800 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.24-MariaDB
Max Upload Size: 800 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 84.13MB
Database Data Size: 67.68MB
Database Index Size: 16.45MB
wp_woocommerce_sessions: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.45MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 26.52MB + Index: 5.03MB + Engine InnoDB
wp_posts: Data: 15.52MB + Index: 0.48MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfcm_file_events: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.39MB + Index: 0.08MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wsal_metadata: Data: 6.52MB + Index: 8.03MB + Engine InnoDB
wp_wsal_occurrences: Data: 0.30MB + Index: 0.33MB + Engine InnoDB

### Post Type Counts ###

acf-field: 36
acf-field-group: 6
appointment: 12
attachment: 1727
custom_css: 1
customize_changeset: 8
elementor_library: 18
elementskit_content: 3
elementskit_template: 2
nav_menu_item: 24
page: 28
post: 222
product: 227
product_variation: 135
revision: 798
shop_coupon: 1
tablepress_table: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

Admin Menu Editor: by Janis Elsts – 1.9.10
Adminimize: by Frank Bültge – 1.11.7
Advanced Custom Fields PRO: by Delicious Brains – 5.9.7
WooCommerce Advanced Product Labels: by BeRocket – 1.2.2.5
Ajax Search Lite: by Ernest Marcinko – 4.9.3
Akismet Anti-Spam: by Automattic – 4.1.9
Appointment Maker: by  –
Async JavaScript: by Frank Goossens (futtta) – 2.21.06.29
Live Preview for Contact Form 7: by Addons for Contact Form 7 – 1.2.0
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Elementor Pro: by Elementor.com – 3.3.1
Elementor: by Elementor.com – 3.2.5
ElementsKit Lite: by Wpmet – 2.3.1.1
Font Awesome: by Font Awesome – 4.0.0-rc23
Health Check & Troubleshooting: by De www.remarpro.com community – 1.4.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Loco Translate: by Tim Whitlock – 2.5.3
Material Design for Contact Form 7: by Addons for Contact Form 7 – 2.6.4
Mollie Payments for WooCommerce: by Mollie – 6.4.0
PowerPack Pro for Elementor: by Team IdeaBox - PowerPack Elements – 2.3.6
Preferences Repeater: by  –
Really Simple SSL: by Really Simple Plugins – 4.0.15
Device Repair Repeater: by  –
Shortcodes Ultimate: by Vladimir Anokhin – 5.10.0
Show Current Template: by JOTAKI Taisuke – 0.4.6
Simple Custom Post Order: by Colorlib – 2.5.6
SmartLook Visitor Recording: by Smartsupp – 2.1.1
User Role Editor: by Vladimir Garagulya – 4.60
YellowPencil Pro: by WaspThemes – 7.4.4
Website File Changes Monitor: by WP White Security – 1.8.1
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.6
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce Product Bundles: by SomewhereWarm – 6.1.2
WooCommerce: by Automattic – 5.4.1
Wordfence Security: by Wordfence – 7.5.4
Widgets for Google Reviews: by Trustindex.io  – 6.6

### Inactive Plugins (1) ###

WP Rocket: by WP Media – 3.8.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #28580 - /shop/
Cart: #28581 - /cart/
Checkout: #28582 - /checkout/
My account: #28583 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: PhoneStoreRosmalen
Version: 1.0.0
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: phonestorerosmalen/woocommerce/archive-product.php
phonestorerosmalen/woocommerce/cart/cart-empty.php
phonestorerosmalen/woocommerce/cart/cart-item-data.php
phonestorerosmalen/woocommerce/cart/cart-shipping.php
phonestorerosmalen/woocommerce/cart/cart-totals.php
phonestorerosmalen/woocommerce/cart/cart.php
phonestorerosmalen/woocommerce/cart/cross-sells.php
phonestorerosmalen/woocommerce/cart/mini-cart.php
phonestorerosmalen/woocommerce/cart/proceed-to-checkout-button.php
phonestorerosmalen/woocommerce/cart/shipping-calculator.php
phonestorerosmalen/woocommerce/checkout/cart-errors.php
phonestorerosmalen/woocommerce/checkout/form-billing.php
phonestorerosmalen/woocommerce/checkout/form-checkout.php
phonestorerosmalen/woocommerce/checkout/form-coupon.php
phonestorerosmalen/woocommerce/checkout/form-login.php
phonestorerosmalen/woocommerce/checkout/form-pay.php
phonestorerosmalen/woocommerce/checkout/form-shipping.php
phonestorerosmalen/woocommerce/checkout/order-receipt.php
phonestorerosmalen/woocommerce/checkout/payment-method.php
phonestorerosmalen/woocommerce/checkout/payment.php
phonestorerosmalen/woocommerce/checkout/review-order.php
phonestorerosmalen/woocommerce/checkout/terms.php
phonestorerosmalen/woocommerce/checkout/thankyou.php
phonestorerosmalen/woocommerce/content-product.php
phonestorerosmalen/woocommerce/loop/add-to-cart.php
phonestorerosmalen/woocommerce/loop/loop-end.php
phonestorerosmalen/woocommerce/loop/loop-start.php
phonestorerosmalen/woocommerce/loop/no-products-found.php
phonestorerosmalen/woocommerce/loop/orderby.php
phonestorerosmalen/woocommerce/loop/pagination.php
phonestorerosmalen/woocommerce/loop/price.php
phonestorerosmalen/woocommerce/loop/rating.php
phonestorerosmalen/woocommerce/loop/result-count.php
phonestorerosmalen/woocommerce/loop/sale-flash.php
phonestorerosmalen/woocommerce/myaccount/dashboard.php
phonestorerosmalen/woocommerce/myaccount/downloads.php
phonestorerosmalen/woocommerce/myaccount/form-add-payment-method.php
phonestorerosmalen/woocommerce/myaccount/form-edit-account.php
phonestorerosmalen/woocommerce/myaccount/form-edit-address.php
phonestorerosmalen/woocommerce/myaccount/form-login.php
phonestorerosmalen/woocommerce/myaccount/form-lost-password.php
phonestorerosmalen/woocommerce/myaccount/form-reset-password.php
phonestorerosmalen/woocommerce/myaccount/lost-password-confirmation.php
phonestorerosmalen/woocommerce/myaccount/my-account.php
phonestorerosmalen/woocommerce/myaccount/my-address.php
phonestorerosmalen/woocommerce/myaccount/my-downloads.php
phonestorerosmalen/woocommerce/myaccount/my-orders.php
phonestorerosmalen/woocommerce/myaccount/navigation.php
phonestorerosmalen/woocommerce/myaccount/orders.php
phonestorerosmalen/woocommerce/myaccount/payment-methods.php
phonestorerosmalen/woocommerce/myaccount/view-order.php
/srv/home/68470-phonestorerosma/domains/phonestorerosmalen.nl/htdocs/www/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/srv/home/68470-phonestorerosma/domains/phonestorerosmalen.nl/htdocs/www/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
phonestorerosmalen/woocommerce/taxonomy-product-cat.php

### Product Bundles ###

Database Version: 6.1.2
Template Overrides: phonestorerosmalen/woocommerce/single-product/bundled-item-optional.php

### Action Scheduler ###

Complete: 553
Oldest: 2021-06-10 10:42:09 +0000
Newest: 2021-07-09 12:02:13 +0000

### Status report information ###

Generated at: 2021-07-09 12:04:09 +00:00

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 4 months ago

Hi @paradisiac ??

I would like to let you know that this issue is directly related to the ACF Pro plugin.

So in this case, I would like to recommend you to contact ACF Pro support team so that they can help you with this issue. Here is the link to their help desk:

https://www.advancedcustomfields.com/support/

Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce Core plugin. While we’re experts on our own products, third-party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).

I hope this helps. ??

Thread Starter paradisiac
(@paradisiac)

3 years, 4 months ago

Thank you!

I’m not sure how can we be certain that this is not related to WooCommerce, since few free custom tab plugins that allow you to create tabs also did not work?

Nonetheless, the ticket is created and awaiting for a reply.

Thank you! ??

MayKato
(@maykato)

3 years, 4 months ago

Hi @paradisiac

It’s possible that something that is unique to your site is preventing from creating additional tabs. But now that you are trying to add a custom field using the ACF Pro plugin, it’s best to ask the plugin developer directly since they’d be more familiar with how it works than we would be.
MayKato
(@maykato)

3 years, 4 months ago
Hi @paradisiac

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions about core WooCommerce, please feel free to open a new topic.
- This reply was modified 3 years, 4 months ago by MayKato.