Woolentor Bug

  • Resolved otisbirdy

    (@otisbirdy)


    3 years, 8 months ago

    Hello,

    First of all, I would like to inform everyone who will see this topic that Woolentor constantly deletes request tickets from their website even when creating a login. –> 2 Help Request Tickets were deleted because I simply didn’t get a Pro version while most of their plugins can be used for free. Small disappointment at this level of customer service quality.

    The problem:
    I have installed Woolentor Universal Product (for my online store) and would like to know two things:

    1) Why doesn’t the Shopping Cart icon show up? What can I do to fix this?
    2) I can’t fully change the colors of the arrows to change the slideshow (ring, some hover, etc). Why can’t I do this?
    3) I find the display of the items much too large. How can I make them smaller?

    Thanks in advance.
    Otis

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @otisbirdy

    Thank you very much for contacting us.

    We have read your message. Could you please provide us

    a few screenshots of the issues so that we can understand better?

    But it would be even great if you create a ticket on our support website:

    https://hasthemes.com/contact-us/

    Best regards,
    Support Team

    Thread Starter otisbirdy

    (@otisbirdy)

    Thanks Tarek!

    1) https://zupimages.net/up/21/27/omxw.png

    2) https://zupimages.net/up/21/27/fyzl.png

    3) https://zupimages.net/up/21/27/vl0x.png

    Thread Starter otisbirdy

    (@otisbirdy)

    + I won’t create a ticket for the 3rd time: the 2 others have been deleted without no answer. – Thank you for your comprehension!

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @otisbirdy

    Thanks for your response.

    With due respect, we’d like to inform you that we haven’t received any tickets from you.

    Furthermore, WooLentor never deletes any tickets. Please create a ticket and let us know the ticket number.

    Our support team will assist you with that.

    Kind regards,
    Support Team

    Thread Starter otisbirdy

    (@otisbirdy)

    Hi,

    I created a 4th ticket, and still nothing after I’m logged in. I don’t understand why this is happening.

    Can we please solve this case here?

    You have literally everything here. ??

    Thank you very much for your support in advance,
    Otis

    • This reply was modified 3 years, 7 months ago by otisbirdy.
    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @otisbirdy

    Good morning from here ??

    Sorry for the inconvenience caused.

    We have replied to your third ticket.

    The ticket number is 11022.

    Could you please check?

    Thanks a lot!

    Thread Starter otisbirdy

    (@otisbirdy)

    Hi Tarek!
    Thanks for the info.

    I just have some problems getting to the specific ticket… is there any link for the direct access?

    Thanks in advance! ??
    Otis

    Hy

    I just recently updated woolentor and while using carousel(slider) of happy addons, my site is showing error i.e (Uncaught TypeError: Cannot read property ‘add’ of null).
    all the images of slider are showing vertically.
    When I deactive the woolentor the slider seems to work well.
    Please help me out in fixing the issue.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @rahulbagga97

    Thank you very much for reaching out to us ??

    Don’t worry, we’ll check our plugin thoroughly.

    If we find any issues, then we’ll definitely update our plugin by

    fixing the issues as quickly as possible.

    Best wishes,
    Support Team

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hey @otisbirdy

    Thanks a lot for your response.

    You can access our support website from the link below:

    https://hasthemes.com/contact-us/

    Hope it helps ??

    Best of luck!

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @otisbirdy

    Hope you are doing well and safe!

    It’s been a long time since we heard from you.

    That’s why we would like to mark this as resolved.

    If you need any further assistance, please don’t hesitate to let us know.

    We’ll definitely assist you with that.

    Kind regards,
    Support Team

Viewing 11 replies - 1 through 11 (of 11 total)
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