• The login form is not working. It keeps saying “Must be logged in to see this page.”
    The user is correctly synced to wordpress. The API key and ID on ontraport settings are correct as well. But when I printed the response from the api call, this is the result:

    [headers] => Requests_Utility_CaseInsensitiveDictionary Object
            (
                [data:protected] => Array
                    (
                        [date] => Tue, 29 Jun 2021 23:37:31 GMT
                        [content-type] => text/html
                        [vary] => Array
                            (
                                [0] => Accept-Encoding
                                [1] => Accept-Encoding
                            )
    
                        [set-cookie] => PHPSESSID=ulc4rrnv4lh8r5k1nv4jt75o24; path=/
                        [expires] => Thu, 19 Nov 1981 08:52:00 GMT
                        [cache-control] => no-store, no-cache, must-revalidate, post-check=0, pre-check=0
                        [pragma] => no-cache
                        [p3p] => CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
                        [x-op-benvironment] => production
                        [x-op-dedicated] => API
                        [x-op-pci] => true
                        [cf-cache-status] => DYNAMIC
                        [cf-request-id] => 0afbbba3570000cf34eb231000000001
                        [expect-ct] => max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
                        [server] => cloudflare
                        [cf-ray] => 6672fbb22a7dcf34-IAD
                        [content-encoding] => gzip
                    )
    
            )
    
        [body] => {"type":"error","message":"Authentication Error"}
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )

    It was working fine before. Now I'm not sure what changed.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Please submit this to our regular Support channel.

    This is usually caused by the Admin of the WP site trying to test a partner login, and the Admin is still being recognized by WP (even in private or incognito mode). Try from a browser you have not used as Admin on your WP site. Or, our team can test it for you.

    I can enter a ticket for you if you like, but will need to know your account number (found in your Ontraport account, when you click the profile icon. Screenshot. And the email address you want us to respond to if it’s not the Admin of the Ontraport account.

    Thread Starter Orion Reve

    (@sahsg29)

    Yes please create a ticket for me. I can send the Ontraport account there.
    Please use this email: [email protected]

    Ticket 586995 created for this issue. You should receive it in your email. Please respond to that ticket with the account number and our team will investigate the error.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Partner Center Stuck on login page’ is closed to new replies.