Share a sale tracker plugin Failing

Good day,
I installed the Share a sale tracker plugin on my site- followed the checkout steps explained on the Sharesale.com site but the test order has failed 4 times somehow.

I haven’t heard any word from Share a sale customer service as of yet.

After completing each test order I received this:

We did not receive a test order.
Here are the common reasons for a testing failure:

1. Verify that you have completed a full conversion on your site and that you reached your confirmation / thank you page. ShareASale will only track a transaction on a completed conversion.
*(The orders on my site were placed successfully- was taken to the thank you page & the products were delivered)

2. The tracking pixel may not be correctly installed. Please have your programmer/installer revisit step 4 in your ShareASale account in order to access the tracking pixel installation instructions.

*(There’s only 2 steps required to follow as the others are optional)

—Is there any hope ?
THANKYOU!