Send In Blue not utilizing CON on transactional emails.

  • Resolved danae503

    (@danae503)


    3 years, 8 months ago

    Hi there,

    We are using Custom Order Numbers for WooCommerce and all is fine with Woo, Shipstation, Square, and our inventory management system (DEAR Inventory).

    However, when the customer gets a transactional email (template designed in Send In Blue), it’s getting the default WooCommerce order number, not the custom order number which start ONLI-xxxxx.

    This is frustrating as this creates data inconsistencies across platforms and makes it more confusing to work with customers to resolve order questions, as we’re referencing different order numbers. It means we can only refer back to a customer order by name, or by looking on ShipStation, or our inventory management system. Less than ideal.

    Has anyone got any info on what might be happening or how it could be fixed please?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @danae503,

    Sorry for my delayed response due to the weekend.

    Regarding your requirement, you will have to add a code in Send in Blue itself for getting displayed in transactional email. I’ll recommend you contact to support team of ‘Send in Blue’ and share the below information with them to fetch the Custom Order Number.

    $order->get_order_number(); // where $order is a Order object

    They will definitely help you with this. Ask me if you need any help.

    Regards,
    Chetna Bhutka

    Thread Starter danae503

    (@danae503)

    Hi Chetna,

    I tried reaching out to SendInBlue’s support team, but they were very unhelpful. I am hoping that you might be able to assist me in making some progress with this issue.

    Where do I add the code in SendInBlue to fetch the Custom Order Number?

    Hi @danae503

    Okay, we will be checking by installing the SendinBlue plugin and will get back to you with an update.

    Regards,
    Shasvat shah.

    Hi @danae503,

    We were able to replicate the issue at our end. But the changes will need to be added to that plugin only as we already suggested to you.

    However, we have worked for you and we were able to fix the issue for the compatibility of the SendInBlue plugin with our plugin.

    Here is the fixed file uploaded in this link: https://www.dropbox.com/s/ocj642uxpfy8v2r/woocommerce-sendinblue.php?dl=0

    The file name: woocommerce-sendinblue.php on line number 757
    Path: wp-content\plugins\woocommerce-sendinblue-newsletter-subscription

    You will have to upload this file on your site in your respective folder. You can see it here as to how it works: https://prnt.sc/1f8ec97

    Do let me know how it goes on your site.

Viewing 4 replies - 1 through 4 (of 4 total)
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