Restricted Access Message showing up after login

  • Resolved Basta

    (@backswim)


    3 years, 8 months ago

    I have a problem with the Restricted Access Message.

    I have created a site where all posts are restricted to logged-in users.
    When they try to access a post, they will meet the “Restricted Access Message”.
    After logging in there is access to all posts, but the first post you tried to access will show the “Restricted Access Message”. If you reload the post the normal content is visible, but the post must be forced to reload.

    How do I get around that?

    Hope you can help me out.

    Thanks
    Claus

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    Does your site have caching plugin or server cache module? If so, please try disabling it and see if this is an issue with your cache.

    Regards,

    Thread Starter Basta

    (@backswim)

    Hi @champsupertramp

    The cache plugin is disabled. It looks like the message is cached in the browser.
    I have tested with different browsers with the same result.
    All other posts are working.
    Only the post you tried to visit without being locked in, needs to be reloaded.

    Regards

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    Could you please provide a link to that post on your site?

    Regards,

    Thread Starter Basta

    (@backswim)

    https://sangogsamfund.dk/sang-oeger-trivsel-og-tilknytning-for-de-allermindste/

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    This is what I see when visiting the post:

    Thank you for your visit to Sang & Samfund.

All our articles are freely available to members of Sang & Samfund's network. You can create a free profile here, and at the same time have the opportunity to have new analyzes sent directly to your inbox. 

If you already have a profile, you can log in here.

Sincerely, 
Sang & Samfund

    I tried it in both browsers( chrome and safari ).

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    Could you please check if the post & post category has the UM restriction enabled?

    Regards,

    Thread Starter Basta

    (@backswim)

    Hi @champsupertramp

    The text you are describing is the Restricted Access Message.
    So you are not locked in or have just logged in and returned to the post where you got the link from. You are not supposed to see that text after having looked in.

    @”Could you please check if the post & post category has the UM restriction enabled?” It is not enabled.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    Could you please try using a default WP theme such as 2020 or 2021? Let’s see if this is an issue with your theme. Also, please confirm what version of UM you’re using?

    Regards,

    • This reply was modified 3 years, 8 months ago by Champ Camba.
    Thread Starter Basta

    (@backswim)

    Hi @champsupertramp

    I can test it tonight. I will prefer to wait until the traffic is low on the site. ??
    I think the theme is preloaded in such a way, that it does not recognize, that post has changed. Themify has made some wild changes lately to gain load speed.

    I will contact Themify today regarding this.
    Can I add you as a contact to Themify?

    Regards,

    Thread Starter Basta

    (@backswim)

    Hi @champsupertramp

    I have worked around the problem.
    Instead of using the text option, I am using the “Log in” option.

    The cache problem remains. I cloud maybe help by contacting Themify?

    Thanks
    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @backswim

    Were you able to contact the Themify developer and see if there’s a cache conflict with their theme?

    Regards,

    Thread Starter Basta

    (@backswim)

    Hi @champsupertramp

    No I did not try. I was waiting for a reply from you. ??

    I will contact them today and get back to you.

    Regards

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

    Thread Starter Basta

    (@backswim)

    Hi

    Sorry for the delay, I got hung up.

    I have found the source of the problem, by experimenting with the settings.
    The problem was caused by the option for G-zip compression in the Themify control panel. After disabling the G-zip compression everything is working all right.
    I am using the Themify cache on all pages without any problems.

    Thank you for your time.
    Regards,

    • This reply was modified 3 years, 8 months ago by Basta.
Viewing 14 replies - 1 through 14 (of 14 total)
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