Error message with woocommerce stripe not visible

  • Resolved andyb2k9

    (@andyb2k9)


    3 years, 8 months ago

    When going through the shopping process, on the woocommerce checkout, choosing stripe.
    Entering an invalid card number or any error on the form and trying to submit I get the following problem where error messages don’t display correctly.

    View post on imgur.com

    Using theme Twenty TwentyVersion: 1.7
    WP 5.7 (not updated to 5.7.2 yet)
    woocommerce 5.4.1
    stripe plugin 5.2.3

    Inspecting the code, it does show the error message:

    • Unable to process this payment, please try again or use alternative method.

      • So confirms it’s the stylesheet that’s corrupted/incorrect to display the message. Any ideas what I should be changing/fixing to solve this please?

      Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi @andyb2k9,

    Sorry to learn about the problem with the Stripe error message display. Can you send a link to a site we can check closer?

    Looking forward to hearing from you ??

    Thread Starter andyb2k9

    (@andyb2k9)

    Yes, sure.
    Use my website at https://www.junkendriven.org/shop/

    Add anything to cart, go to checkout and enter invalid (or stripe testing card) information and submit.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @andyb2k9 –

    Thanks for your reply.

    I was able to successfully reproduce this issue on a default installation and have reported this to our developers for closer review. You can view the report and follow along here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1612

    I tested with Storefront theme instead, and the problem was resolved. So, this does seem to be an issue specific to Stripe and Twenty Twenty-One theme.

    Thanks for bringing this to our attention, and please keep an eye out in the report for further updates.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Please, follow the issue on GitHub for further info on the fix.

Viewing 4 replies - 1 through 4 (of 4 total)
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