Get HTTP error 500 after new update

windows10
WP 5.7.2
PHP 7.0.33

Hi @tesaiglesias,

Actually, I just would like to know which requests that causes the internal server error. I can see that if you enable the plugin again. But you could also just tell me. But if you are unsure what I mean, it would be very helpfull if you enable the plugin for a little while. I shall be quick!

That’s it

thanks, done

Cool

Its unfortunately all page requests that results in Internal Server Error.
Quite serious.

I wonder how did you disable the plugin without server access?
If you have access to the files, then you can easily enable the debugging, which will enable be to locate the error.

To enable the debugging, edit wp-config.php, which you’ll find in the root directory of your WordPress install. Find the line that says:

define(‘WP_DEBUG’, false);

Change it to:
define(‘WP_DEBUG’, true);

Thats it! Now, the website will display the error.

I hope you have the access and are willing to help. Thanks in advance!

Disable it from the WP Backend. If I have access to the back. It is the front that fails.
I think I could get access to the server or by FTP, but not today.
Another option is to install the plugin on another site and see if you have the same problem so you can see it.

Ok. Good to know that the backend doesn’t fail!

I have the plugin installed on several test sites before publishing. However, these does not crash. Im guessing it has to do with PHP version number or WordPress version number. The code might be trying to call a function that doesn’t exist.

Anyway, If you have backend access, you can enable debug mode with the “Debug bar” plugin by “Puvox.software” Search for “debug bar puvox”.

Okay. I have the plugin installed and debug on. I have also activated WebP Express. Now I don’t know how to get a report to send you

Do you see the debug messages? In that case, just copy/paste them to this post.

ok in the end i found this.
Serves you? It doesn’t seem to work with the PHP version, but before updating it does

Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.0”. You are running 7.0.33. in /usr/home/clinicaarquero0/www/wp-content/plugins/webp-express/vendor/composer/platform_check.php on line 24

Great, thanks!
Try deleting the plugins/webp-express/composer.json file (or renaming it to “composer.json.old”). Im guessing that this will fix it.

• This reply was modified 3 years, 5 months ago by rosell.dk.

Sorry, forgot that you don’t have ftp access. Ill see if I can find a plugin for doing it. hang on

Agree. When I can get access I will try. I tell you.
Have a great day

You can use the “File Manager” plugin for deleting “wp-content/plugins/web-express/composer.json” and “composer.lock”