Email received by the customer

Please turn ON the option “Do not send parent order email” from Emails tab.

Screenshot

• This reply was modified 3 years, 5 months ago by richiewatson.

I did, and it continues to send all 3 emails

Please try with “Mask Child Orders with a Sequential Format” turned ON from General Settings tab in optional area.

@angelokjana we have reproduced the issue on our end. It will be resolved soon.

Thanks for reporting.

ok, I’m waiting for your news about the solution of the problem, do you know when it could be solved ?, I have to make this change as soon as possible, thanks

@angelokjana we are releasing a new version now, please try and confirm if it works for you.

Hi, thank you very much for the speed of replies.
I have turned ON the option “Do not send parent order email” from Emails tab,
but continue to send the general summary email to the customer.

Should the option “Mask Child Orders with a Sequential Format”from General Settings tab in optional area also be turned on?

Thnaks.

I have turned ON the option “Do not send parent order email” from Emails tab

I think it’s woocommerce default email.

Should the option “Mask Child Orders with a Sequential Format”from General Settings tab in optional area also be turned on?

This is up to you, the latest version was released with this fix. So you can turn it OFF.

Please provide screenshot of your emails tab and confirm that customer is not receiving any extra email.

I have turned ON the option “Do not send parent order email” from Emails tab

I think it’s woocommerce default email.

I would like to delete this email, the summary of the total order.

Please provide screenshot of your emails tab and confirm that customer is not receiving any extra email.

https://paste.pics/CW0DE

At this moment the customer continues to receive 1 email with the order of the normal products, 1 email with the excluded products, and 1 email with all the products put together, my request now is not to send the email with all the products put together but only the 2 split emails.

Thanks

We have ensured emails section functionality and released an updated version. Please try the updated version.

my request now is not to send the email with all the products put together but only the 2 split emails

To achieve this, please turn ON “Do not send parent email” checkbox.

I’m working with the pro version 4.0.7.
I activated the option “Do not send parent order email to anyone”.
but the summary is always been send with the mails of the splitted orders.
what is the correct way to prevent sending the summary?

Make sure if the summary email is from our plugin or you are assuming the default Woo order email as a summary. We call the default email in which parent order details are sent together and summary means, after split you get an email having all child order IDs listed there.

Why are you still getting the emails?
There can be various reasons, one of them is a different language pack installed. Email templates lose their identity as parent and/or child orders when you turn on Sequential Order Number or Masking. Also sequential order number plugin is misleading the Woo about the correct order number. Please let us know which case is relevant to yours?