Purchase events not recorded

  • cammy999

    (@cameronalderton)


    3 years, 8 months ago

    Purchase pixel events (the most important!) are not being recorded, and there appears to be NO WAY to troubleshoot or fix this.

Viewing 1 replies (of 1 total)

  • Hi there @cameronalderton

    Thanks for your report!

    Purchase pixel events are actually recorded, below is an example of my test site recording the purchase event.


    Link to image: https://d.pr/wqKG6k

    To ensure that the plugin records the Facebook pixel events, please do the following:

    – Make sure only one plugin that handles Facebook pixel
    – Also please make sure no hard code script added for Facebook pixel
    – Also please make sure that any caching plugins used on your site don’t cache the checkout page

    Feel free to a support forum post, if you would like us to investigate and help resolve your pixel issue!

Viewing 1 replies (of 1 total)
  • The topic ‘Purchase events not recorded’ is closed to new replies.