Restore and downloads are failing

  • Resolved pjpark

    (@pjpark)


    3 years, 9 months ago

    When I back up the site, it completes without errors. However, when I try to migrate it to a new site, I get the error below. I am also unable to download the backup. It just says “Failed – Server problem” in Chrome.

    [STEP] [2021-06-11 16:34:59] Initializing restore process
    [STEP] [2021-06-11 16:34:59] Looking for PHP CLI executable file.
    [INFO] [2021-06-11 16:34:59] PHP CLI Filename: php
    [INFO] [2021-06-11 16:34:59] PHP CLI Version: 7.3.28 (cli)
    [INFO] [2021-06-11 16:34:59] PHP CLI Memory limit: 768M/512M
    [INFO] [2021-06-11 16:34:59] PHP CLI Execution limit: 0/0
    [SUCCESS] [2021-06-11 16:34:59] We properly detected PHP CLI executable file.
    [INFO] [2021-06-11 16:35:00] Downloading via PHP CLI
    [INFO] [2021-06-11 16:35:00] Creating lock file
    [STEP] [2021-06-11 16:35:00] Initializing download process
    [SUCCESS] [2021-06-11 16:35:00] Downloading initialized
    [STEP] [2021-06-11 16:35:00] Downloading remote file…
    [INFO] [2021-06-11 16:35:00] Unlocking migration
    [SUCCESS] [2021-06-11 16:35:00] Download completed (took: 0.16593503952026s)
    [STEP] [2021-06-11 16:35:00] Looking for backup manifest
    [ERROR] [2021-06-11 16:35:00] Manifest file does not exist
    [ERROR] [2021-06-11 16:35:00] Downloaded backup may be incomplete (missing manifest)
    [ERROR] [2021-06-11 16:35:00] …or provided URL is not a direct download of ZIP file.
    [ERROR] [2021-06-11 16:35:00] Removing downloaded file
    [DOWNLOAD GENERATED] File downloaded on (server time): 2021-06-11 16:35:05
    [DOWNLOAD GENERATED] Last update (seconds): 5 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2021-06-11 16:35:00`

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @pjpark

    Could you please try to download the backup manually in incognito mode?
    Once you download the backup please try to extract it.

    If you can successfully extract files of the backup try to upload the ZIP manually using the Upload Area below backup(s) list.

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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