Product Blocks causing critical error

  • Resolved n00b82

    (@n00b82)


    3 years, 9 months ago

    This morning I received an email saying:
    “In this case, WordPress caught an error with one of your plugins, WooCommerce Blocks”

    I used the FTP to change the plugin name to deactivate it.
    I changed my theme to Storefront.
    I disable all non woo plugins.
    Cleared my browser cache.
    I have w3 Total Cache so I purged all cache there.
    I’ve also tried de-activating the plugin completely.
    I re-activated plugins one by one.
    It definitely seems to be an issue with the product blocks.

    Every time I try to re-activate the products blocks plugin I get the same message:
    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Without having the products plugin activated I cannot see the Woocommerce tab in the left column, and cannot generate a status report.

    I’ve gone through the woocommerce troubleshooting guide and the wordpress troubleshooting guide.

    Please help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter n00b82

    (@n00b82)

    I also just realized that in addition to the Woocommerce tab, Products, Payments, Analytics, and Marketing tabs are all gone as well.

    My FTP files include Woocommerce plugin, but it’s not listed in my dashboard list of plugins. I’ve tried to go to the install a new plugin page and installing it, but it says the destination file already exists.

    I am so very confused.

    Thread Starter n00b82

    (@n00b82)

    I uninstalled the entire WooCommerce plugin and installed a fresh download, as well s Woocommerce Blocks, and the error has resolved itself.

    However, now I’m trying to create a page and no matter which block I try to insert it gives me an error messages:
    Error loading block. Invalid block.
    or
    This block has encountered an error and cannot be previewed.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @n00b82 ????

    OK, so I am glad to see that the WooCommerce issue is now solved.

    However, now I’m trying to create a page and no matter which block I try to insert it gives me an error messages:

    I have one question, is the problem happening with any block or just with the WooCommerce Blocks?

    Please get back to us with that information and it would be great if you could share your current System Status Report too. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Cheers!

    Thread Starter n00b82

    (@n00b82)

    I think it may have been the woocommerce plugin itself because it wasn’t showing up in my dashboard plugins list, but it was showing up on the FTP side. When I deleted the folder and installed the new download it all worked fine.

    The blocks error was from my theme disabling text on certain pages * face palm *

    But just in case it helps anyone in the future with the plugin issue, here is the system report:

    
### WordPress Environment ###

WordPress address (URL): https://lazycovenclothing.com
Site address (URL): https://lazycovenclothing.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.3.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.15
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.28-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_6dbdpv_
Total Database Size: 18.48MB
Database Data Size: 13.77MB
Database Index Size: 4.71MB
wp_6dbdpv_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_6dbdpv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_6dbdpv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_actionscheduler_actions: Data: 1.08MB + Index: 0.64MB + Engine InnoDB
wp_6dbdpv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_actionscheduler_logs: Data: 0.36MB + Index: 0.28MB + Engine InnoDB
wp_6dbdpv_aiowps_events: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_6dbdpv_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_options: Data: 4.02MB + Index: 0.23MB + Engine InnoDB
wp_6dbdpv_postmeta: Data: 3.52MB + Index: 1.95MB + Engine InnoDB
wp_6dbdpv_posts: Data: 2.42MB + Index: 0.36MB + Engine InnoDB
wp_6dbdpv_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_6dbdpv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_6dbdpv_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_6dbdpv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_6dbdpv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_6dbdpv_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_6dbdpv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_6dbdpv_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_6dbdpv_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 560
custom_css: 2
custom-css-js: 5
customize_changeset: 33
feedback: 1
nav_menu_item: 16
nimble_post_type: 1
oembed_cache: 2
page: 19
post: 4
postman_sent_mail: 23
product: 118
product_variation: 620
revision: 116
size-chart: 13
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.8

bunny.net: by bunny.net – 1.0.8
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Flexible Shipping: by WP Desk – 4.6.0
reCaptcha by BestWebSoft: by BestWebSoft – 1.62
Jetpack: by Automattic – 9.8.1
Post SMTP: by Yehuda Hassine – 2.0.23
Printful Integration for WooCommerce: by Printful – 2.1.23
Route App: by Route – 1.1.28
Rank Math SEO: by Rank Math – 1.0.65
Sezzle WooCommerce Payment: by Sezzle – 3.1.9
Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
Product Size Charts Plugin for WooCommerce: by theDotstore – 2.1.1
WooCommerce Blocks: by Automattic – 5.3.0
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.3.3

WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
WooCommerce Payments: by Automattic – 2.5.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.13
WooCommerce: by Automattic – 5.4.1
WP 2FA - Two-factor authentication for WordPress: by WP White Security – 1.6.2
WP Hide & Security Enhancer: by Nsp Code – 1.6.3.6
Smush: by WPMU DEV – 3.8.5
WPForms Lite: by WPForms – 1.6.7

### Inactive Plugins (7) ###

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Hummingbird: by WPMU DEV – 2.7.4
Pluginception: by Otto – 1.3
Printify Shipping Method: by Printify – 2.4
Salt Shaker: by Nagdy – 1.2.8
Simple Custom CSS and JS: by SilkyPress.com – 3.36
W3 Total Cache: by BoldGrid – 2.1.3

### Must Use Plugins (1) ###

wp-hide-loader.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #24 - /shop/
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 2.11.6
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 2
Oldest: 2021-06-02 04:27:27 +0000
Newest: 2021-06-02 04:30:55 +0000

Complete: 1,796
Oldest: 2021-05-13 17:06:40 +0000
Newest: 2021-06-10 17:33:04 +0000

Pending: 6
Oldest: 2021-06-10 17:47:22 +0000
Newest: 2021-06-11 15:52:07 +0000

### Status report information ###

Generated at: 2021-06-10 12:44:07 -05:00

    Thanks for sharing more details around what was causing the error @n00b82! I’m going to mark this thread as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Product Blocks causing critical error’ is closed to new replies.